Senior Associate - M365, Azure AD and desktop support for Level 2

Ready to build the future with AI
At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Senior Associate - M365, Azure AD and desktop support for Level 2

Responsibilities
.User Support and Troubleshooting:
. Assists end-users with M365-related issues.
. Troubleshoots common problems related to Office applications, OneDrive, and Teams.
. Working experience on PowerShell
. Need to have understanding about Active Directory user accounts.
. Basic understanding on Azure Active directory
. Basic understanding of different account types in Active directory
. Ability to speak to a non-technical audience about technical problems.
. Knowledge and experience of customer service practices
. Willing to work in rotational shifts as per customer requirement.

.Application Deployment and Configuration:
. Deploys and configures Office applications (e.g., Word, Excel, Outlook).
. Sets up OneDrive for Business and SharePoint libraries.

.Collaboration and Communication Tools:
. Manages Teams channels, chats, and meetings.
. Assists with SharePoint site permissions and collaboration.

.Basic Security and Compliance Tasks:
. Helps users understand security best practices.
. Assists with setting up multi-factor authentication (MFA).
Qualifications we seek in you!
Minimum Qualifications
.Graduate in any stream.
.Familiar with ITIL and ITSM processes.
.Ability to multi-task, manage time and follow through with assignments.
.Should be adherent to process defined workflows.
.Good experience in knowledge management
.Good experience of technical experience and basic knowledge on MS Exchange, O365, Excel and PowerPoint
Preferred Qualifications/ Skills
.Good communication skills
.Should understand below Technical Skills:
.Basic Networking
.Active Directory
.MS Office 2016
.Chrome, Edge & Mozilla Firefox
.Service Request Management
.O365 Tools
.PC/Laptop
Why join Genpact
.Lead AI-first transformation - Build and scale AI solutions that redefine industries
.Make an impact - Drive change for global enterprises and solve business challenges that matter
.Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
.Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
.Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
.Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.