Individual Contributor as part of the HR Shared Services team in India
You will play a vital role in processing the backend transactions related to the General Employee Queries, Benefits, Payroll, Compensation and other crucial departments, along with making sure that the relevant SLAs are met.
- Oversee end-to-end employee lifecycle processes: onboarding, background checks, relocations, offboarding, etc
- Learn and perform newly transitioned processes and over time gain subject matter expertise in the respective departments
- Adhere to and demonstrate high proficiency in agreed critical metrics & SLAs
- Assist in building and maintaining the Standard Operating Procedures for Case Management
- Deliver high quality and consistent service delivery to all internal customers and partners and follow Standard Operating Procedures
- Actively partners in the Data Management tasks like Audits, Reporting, Data Entry/Update etc.
- Contribute effectively towards the regional and/or global HR projects that you'd be a part of
Key Skills & Abilities
- Experience for 46 years in HR Operations / Shared Services in an HR Shared Services role (APAC/ India, EMEA, Americas)
- Has expertise in HR Operations with eye for detail and process adherence
- Is a self-starter who is intrinsically motivated for their own performance to achieve desired results
- Can function independently, with minimal mentorship and supervision
- Is agile and can function in an ambiguous environment, capable of taking charge when the situation needs it
- Should be proficient with HRMS and ticketing tools such as Zendesk, SuccessFactors, and should have been excellent in meeting HRSS performance parameters - case handling, etc.
- Ability to get into detailing the process and have an eye for detail to suggest process improvements
- Strong collaboration skills with a proactive and solution-oriented attitude
- Comfortable with working in 6 PM to 2 AM shift
