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Aster Medcity

Senior Associate Guest Relations

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  • Posted 12 days ago
  • Over 50 applicants
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Job Description

  1. Review arrival lists to welcome guests
  2. Attend to special guests (e.g. VIPs) and answer their inquiries
  3. Help prepare welcome folders with collateral (e.g. area descriptions)
  4. Provide information about amenities, area and venues and promote services
  5. Anticipate guest needs and build rapport with customers
  6. Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
  7. Address customer complaints and escalate to Guest Relations Manager when needed
  8. Record information in the logbook daily
  9. Ensure compliance with health and quality standards

More Info

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Indian

About Company

A world-class quaternary care centre with one Multispeciality Hospital and eight separate Centres of Excellence, Aster Medcity combines the best of talent and technology to provide holistic treatment with a multidisciplinary approach. Across the years, Aster Medcity aspires to evolve into a medical destination - one that attracts and nurtures the best talent, keeps upgrading technology as well as fosters research, education and a distinctive work culture that is ethically and socially relevant. Set in a soothingly beautiful 40-acre waterfront campus, Aster Medcity is a 670-bed quaternary care facility with one Multispeciality Hospital and eight separate Centres of Excellence in Cardiac Sciences, Neurosciences, Orthopaedics & Rheumatology, Nephrology & Urology, Oncology, Women’s Health, Child & Adolescent Health and Gastroenterology & Hepatology. The first quaternary care hospital in Kerala to achieve the coveted JCI (Joint Commission International) Accreditation – the gold standard in global healthcare, Aster Medcity also won the NABH Accreditation, first-ever NABH Award for Excellence in Nursing and Green OT (Green Operation Theatres) Certification by Bureau Veritas – all within one year of opening its door to the world. One of the most advanced healthcare destinations in India, Aster Medcity offers a comprehensive range of diagnostic and therapeutic technology to facilitate efficient and accurate treatment.

Job ID: 110054803

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