Senior Associate - Fleet Support

Inviting applications for the role of Senior Associate, Fleet Support

In this role, you will manage user access for multiple web portals and ensure a seamless customer experience. You will be expected to demonstrate innovation, strong analytical skills, and process-improvement mindset to identify and drive enhancements in existing operations within the customer experience domain.

Responsibilities

• Creation of user SSOs for various Web Portals, On-boarding users on the Web portals basis user account/company entitlements and taking actions accordingly if requirements are not met.

• Coordinating with cross-functional teams for rectification of user account details in case of data discrepancy related/not related to Entitlements basic company agreement/ entitlements

• Handle queries from internal employees, contractors, external suppliers, and customers related to portal access, application issues, and common troubleshooting.

• Escalate complex queries to relevant L2/application teams and coordinate with application owners, product support, and product managers to ensure timely resolution of user-reported issues.

• Support continuous improvement and business operations by applying LEAN principles, preparing required data, and keeping customers proactively informed within agreed timelines.

Qualifications we seek in you!

Minimum Qualifications

• Bachelor's degree in any discipline

• Relevant years of experience in operations, customer support, or a related field

• Prior experience in Customer Supportand hand on experience with CRM Systems

• Excellent Communication Skills, both verbal and written

• Strong problem-solving skills and a high attention to detail

Preferred Qualifications/ Skills

• Strong probing and analytical skills with the ability to understand and interpret customer issues

• Must be able to work on a flexible schedule (as per business needs)

• Ability to work under high pressure environment

• Basic proficiency in MS Office (Excel, PowerPoint, Word)

• Strong customer-centric mindset with a focus on service quality and user experience