Summary:
The Advisor works closely with their Team Leader and provides them with insights and support to manage their team&rsquos day-to-day performance. This includes delivering our customers a great experience, driving continuous improvement initiatives, and building our Advisors capability and confidence, so they become experts in their chosen field. The Advisor has specialist knowledge and uses this to assist with more complex queries, process, or systems issues.
Responsibilities:
- Generate weekly, monthly, and ad-hoc reports regarding the team with exposure to Workday and ServiceNow.
- Resolve questions related to workfeed actions, enquiries, process applications, and offline requests.
- Work with the "ticket & workfeed action distributor' to monitor the team&rsquos workload, monitor their performance against the allocated workload, and share relevant insights on team performance with the Team Leader.
- Manage workload distribution related questions and backup activities in case of absence.
- Advise on Policy where there is a challenge or question, provide advice on interpretation, and ensure consistency of approach.
- Coach and direct team members regarding queries.
Requirements:
- 2 years of experience.
- Previous experience in an HR or customer service environment is essential.
Required Skills:
- Fluency in verbal and written English.
- Experience using Microsoft Office applications to an advanced level, including Excel and Word.
- Workday experience is required.
Preferred Skills:
- Previous experience using cloud-based HR, EIC, or SAP HR applications and systems is desirable.
#AditiConsulting
# 26-01495
