Role Description: IT Business Operations Analyst
- Lead execution of high-priority, cross-functional special projects across GCC operations, Results Management Office (RMO), vendor governance, innovation programs, and professional services.
- Operate as a key partner to senior leadership, driving initiatives that require independent thinking, structured execution, and strategic alignment.
- Manage leadership operating cadence, including agenda creation, pre-reads, decision tracking, action logging, and follow-ups.
- Develop executive-ready dashboards, scorecards, and insights that translate complex data into clear, actionable business recommendations.
- Drive vendor innovation initiatives, ensuring structured progression from ideation to pilot, scale, or exit decisions.
- Support data governance and reporting by building repeatable processes, validation controls, and single-source-of-truth reporting frameworks.
- Identify inefficient or manual processes and design automation or AI-enabled solutions to improve operational scalability and efficiency.
- Proactively assess risks, dependencies, and opportunities, providing well-structured options and recommendations for decision-making.
- Take ownership of ambiguous problem spaces, leading efforts from problem definition through execution and delivery.
- Collaborate with global stakeholders across functions, ensuring alignment and effective communication in a dynamic environment.
As a prospective candidate, you should possess:
- Strong experience in business operations, strategy, consulting, program management, or analytics roles.
- Ability to operate independently in fast-paced, ambiguous environments with minimal supervision.
- Experience supporting senior leadership and executive-level governance frameworks.
- Advanced analytical skills with proficiency in Excel, PowerPoint, and problem structuring.
- Strong ability to connect data insights with business context and strategic outcomes.
- Experience in building dashboards, reports, and executive narratives.
- Ability to identify inefficiencies and design scalable, automated solutions.
- Strong communication and stakeholder management skills across global teams.
- Comfort working across geographies and time zones in a global delivery environment.
- Hands-on mindset with adaptability to evolving priorities and problem areas.
Desired qualifications
- Bachelor's degree in Business, Engineering, Information Systems, Economics, or a related field.
- 6+ years of experience in business operations, consulting, analytics, or program management roles.
- Experience working in or supporting a Global Capability Center (GCC) or global delivery organization.
- Exposure to IT services, vendor management, procurement, finance, or enterprise transformation initiatives.
- Hands-on experience with dashboards, data visualization tools (Power BI, Tableau), or analytics platforms.
- Experience with workflow automation, AI tools, low-code/no-code platforms, or scripting.
- Prior consulting or internal transformation program experience is preferred.
- Certifications such as PMP, Agile, Lean Six Sigma, or similar are an added advantage.
- Certifications in data analytics, visualization, or digital transformation tools are a plus.
Location and way of working.
Base location: Hyderabad
Your role as an Sr Associate
We expect our professionals to drive strategic initiatives by combining analytical thinking, operational rigor, and innovation to deliver measurable business impact.
- Deliver strategic impact – Execute high-priority initiatives aligned with enterprise goals and leadership vision.
- Operate with agility – Navigate ambiguity and adapt quickly to evolving business needs.
- Enable data-driven decisions – Translate complex data into meaningful insights and executive-level narratives.
- Drive innovation and automation – Leverage AI, automation, and digital tools to enhance efficiency and scalability.
- Collaborate globally – Work effectively with cross-functional and global teams to ensure alignment and execution.
- Demonstrate ownership – Take end-to-end responsibility for identifying problems and delivering solutions.
- Enhance governance and processes – Build structured operating mechanisms for consistency, scalability, and control.
- Continuously improve – Identify opportunities to optimize processes and enhance organizational effectiveness.
