Senior Associate, Customer Service
Senior Associate, Customer Service
nordson corporationEarly Applicant
- Posted a month ago
- Be among the first 20 applicants
Job Description
Provides pre- and post-sale customer service and support across multiple sub families. Delivers timely responses to customer inquiries by telephone, email or website chatbot in an in- or outbound service center consistent with service and quality standards. Processes customer orders, bills and accounts, and applications for service, maintenance and termination. Troubleshoots and resolves customer complaints.
Provides pre- and post-sale customer service and support across multiple sub families. Delivers timely responses to customer inquiries by telephone, email or website chatbot in an in- or outbound service center consistent with service and quality standards. Processes customer orders, bills and accounts, and applications for service, maintenance and termination. Troubleshoots and resolves customer complaints.
Provides pre- and post-sale customer service and support across multiple sub families. Delivers timely responses to customer inquiries by telephone, email or website chatbot in an in- or outbound service center consistent with service and quality standards. Processes customer orders, bills and accounts, and applications for service, maintenance and termination. Troubleshoots and resolves customer complaints.
More Info
Key Skills
About Company
Skills:
Ms Office, Typing Skills, Attention To Detail, Basic Computer Knowledge, Active Listening, Customer service, Problem-solving, Complaint-handling, CRM
Skills:
Relationship Management, Wealth Management, Customer Service, Regulatory Compliance, Client Engagement
Skills:
Interpersonal Skills, Basic Computer Knowledge, Customer service, Problem-solving
Skills:
Microsoft Office, erp systems, Order Management, Order Entry, warranty management, Collaboration, process improvement, Documentation, workflow handoff, quote-to-order process, invoice management, Data Validation, coaching, training delivery, customer service, CRM Tools
Skills:
customer service, English Communication, Loan Servicing, call center BPO