Senior Associate - Commercial Operations

Ready to build the future with AI
At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Senior Associate, Commercial Operations

Responsibilities:

• Follows a selected number of clearly defined procedures under general guidance. Handles inquiries of basic, moderate to difficult scope and complexity. Implements / executes requests from Customers which includes but not limited to.

• Leads process improvements and execution on a country and /or BG specific processes. Assists Team members in training, alignment and standardization of tasks.

• Maintain basic, moderate to difficult Marketing Deviated and Standard Pricing applications including tables, queries, macros and Visual Basic for Applications modules, developing enhancements as needed.

• Ensuring that the template values pass the cutomer's systems processes and tools Quality Standards.

• Responsible for Price Pages Automation Request from Internal and /or External customers and subsidiaries.

• Overall Case and request management in Customer authorized systems and tools upon receipt to closure.

• Serves as a secondary level of support for business groups within Customer Operations upon business need.

• Creating price reports and other ad-hoc analysis related to price management, material listing, PIPOin order to support business decisions.

• Managing and executing basic, moderate to difficult listings and exclusions requests from requestors.

• Monitoring, updating, following up on basic, moderate to difficult progress of ongoing listings/exclusions requests.

• Troubleshooting basic, moderate to difficult listings/exclusions errors, questions, and requests from stakeholders.

• Managing and executing basic, moderate to difficult requests to set up materials as necessary for customer ordering.

• Uses basic analytical skills to interpret information, examine variables, draw conclusions, and assess alternative methods.

• Decisions or actions may impact the operational effectiveness of work operations, schedules, or performance goals.

• Responsible for driving and achieving completions of tasks within defined SLAs.

• Responsible for driving and achieving defined Quality standards.

• Understand and enforce Pricing data confidentiality and security rules.

• Help in transitioning processes from the county to GSC.

• Handle process related inquiries of moderate scope and complexity.

• Help with creation and maintenance of process documents. Ensure that documentations are aligned with the GSC format.

• Participate in and may lead project teams.

• Actively participates in relevant corporate programs/ initiatives, complies with professional and quality standards, complies with corporate policies and procedures, and acts in an manner consistent with cutomer'svalues and ethical standards.

• Other tasks assigned by the Supervisor.

Qualifications
Minimum qualifications

• Any graduate across or relevant/equivalent degree

• Good year of experience related to Data analytics, data maintenance, reporting

• Excellent communication skills, both written and oral

• Highly customer service and quality-oriented mindset

• Proficient research, analytical and problem-solving skills.

• Continuous improvement mindset

• Advanced knowledge on MS Office

Preferred Qualifications

• Structured approach to effectively and efficiently planning own workload.

• Team oriented person who can focus on the details and ability to multitask.

• Knowledge of VBA, Macro excel formulas is an advantage.

• Knowledge of Salesforce (SFDC) , SAP platforms is an advantage.

Why join Genpact
. Lead AI-first transformation - Build and scale AI solutions that redefine industries
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
. Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
. Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.