Senior Associate Clinical Operations

Location: Remote

Employment Type: Full-Time (Contract)

Work Schedule: U.S. Business Hours (9:00 AM 5:00 PM EST)

Compensation: USD 13500 17,500 annually (based on experience and geography includes bonus)

Reporting To: Executive Director, Clinical Operations

About The Role

Tend Health is seeking a highly analytical, systems-oriented Clinical Operations Senior Associate to support and strengthen our national tele-mental health platform serving healthcare professionals.

This is not an administrative role. It is an operational strategy role.

You will sit at the intersection of clinical care, data, compliance, and systems design translating data into decisions and process into performance. You will help leadership identify inefficiencies, improve workflows, and build scalable operational infrastructure as we grow.

We strongly prefer candidates with an MBA or equivalent advanced training in business, healthcare operations, or analytics. The ideal candidate combines business rigor with healthcare fluency and can move seamlessly between spreadsheets, dashboards, regulatory frameworks, and operational execution.

If you understand how reimbursement models affect clinician utilization, how credentialing impacts revenue cycles, and how data informs quality metrics this role is for you.

What you will do

Provide strategic and analytical support to clinical, operational, and executive leadership

Design, build, and maintain dashboards and reports to inform real-time decision-making

Analyze EHR and operational data to identify trends, bottlenecks, and improvement opportunities

Improve workflows across credentialing, onboarding, compliance, scheduling, and clinician performance

Support regulatory reporting (CMS, NCQA, HEDIS where applicable)

Develop operational KPIs and performance scorecards

Collaborate cross-functionally to implement system enhancements

Anticipate operational risks and propose scalable solutions

Own special projects that drive measurable improvements in efficiency or margin

This role requires someone who thinks in systems, not tasks.

Qualifications

Required

Bachelor's degree in healthcare administration, business, analytics, or related field. Willingness to work U.S hours 9.00 am to 5.00 pm EST

MBA strongly preferred

Deep understanding of U.S. healthcare delivery and reimbursement structures

Advanced Excel skills (complex formulas, pivot tables, dashboards, modeling)

Experience working with EHR data and healthcare reporting systems

Familiarity with SQL or ability to write and interpret basic queries

Experience in telehealth, multi-state healthcare operations, or value-based care preferred

Preferred Technology Experience

Electronic Medical Records

ChARM

Akute

Hint

Elation

Analytics & Reporting Platforms

Tableau

Power BI

Looker

Athena Insights

RedCap

Snowflake

Operational Platforms

Zapier

Keragon

Zoom Workplace

Google Workspace

Who are you

MBA-trained or operating at MBA-level business rigor

Comfortable working directly with executive leadership

Naturally curious about metrics, margin, and scalability

Able to translate messy operational data into clear action

Structured thinker with strong follow-through

Comfortable owning projects independently

Motivated by improving systems that support clinician well-being

Why this role matters

• Tend Health exists to care for those who care for others. Our operational backbone must be as strong as our clinical mission. This role helps ensure we scale thoughtfully, compliantly, and efficiently without compromising quality.