Senior Associate - Central Logistics Operations (5+ years)

Senior Associate - Central Logistics Operations

Location: Bangalore

We are seeking a results-driven and detail-oriented Omni-Channel Central Logistics

Operations professional to manage, optimize, and coordinate logistics processes across our

online sales channels. The ideal candidate will have a strong background in supply chain

operations, Logistics and Planning with proven experience in supporting multi-channel or

omni-channel distribution networks.

Key Responsibilities:

1. Central Operations Management

Oversee end-to-end logistics operations for omni-channel fulfillment including

e-commerce,Q-commerce, retail, marketplace, and B2B orders.

Ensure efficient order allocation, right service partner, and timely dispatch across all

channels - focusing on excellent customer experience.

Coordinate between warehouse, transport, vendor selection & on-boarding, and

customer service teams for seamless execution.

2. Process & System Efficiency

Work with WMS/OMS/TMS platforms to streamline order processing, logistics tracking,

and fulfillment accuracy.

Identify process bottlenecks and implement automation or process improvement

initiatives.

Ensure data integrity and maintain operational dashboards for performance tracking.

3. Performance Monitoring

Track key Logistics KPIs such as Outbound throughput,On-Time performance, courier

partner daily reporting.

Manage logistics partners (3PLs, courier partners, transporters) for timely pickup,

delivery, returns and monthly closure.

Negotiate service levels, monitor performance and improvement, and address

escalations effectively.

4. Reporting & Analytics

Generate and analyze key KPIs - delivery TAT, cost per shipment, return ratio, and

real-time reporting.

Provide actionable insights to improve service levels and reduce logistics costs.

Qualifications & Experience:

58 years of experience in supply chain planning, Logistics operations, preferably in

e-commerce or D2C.

Strong analytical skills with proficiency in Excel and exposure to BI tools (e.g., Power BI,

Tableau, Google sheet dashboards).

Experience in working with multi-channel fulfillment models (B2B, D2C, marketplaces).

Good communication and stakeholder management skills.

Experienced in New Age WMS/OMS systems (Unicommerce, Incref, Clickpost or similar)