Responsibilities
- Manage the delivery of high-quality service & support for the assigned portfolio.
- End to end operational focus - Application, Productivity, Utilization, Quality, Incident, Problem & Service Levels
- Work with the portfolio teams to bring the operations in-line with the target state operating model
- Provide technical guidance and mentorship to the team supporting the portfolio
- Manage and plan accordingly for onboarding new applications, releases and changes in scope, including on-boarding and training the relevant teams.
- Escalation points for support issues, service deficiencies and training as well as leading the implementation of service improvement tasks for support teams.
- Formulate, coordinate and/or track remediation plans arising from critical production issues, including reporting to leadership.
- People development, high performance leadership and motivation of team members
- Support selection of new team members and education according to agreed plan
- Collaborates with stakeholders to ensure that execution is aligned with deliverable requirements
Desired Candidate Profile
- The ideal candidate will have strong technical knowledge of the Adobe Experience Manager (AEM) platform
- Experience supporting Adobe Digital Asset Manager (DAM) integrating with Adobe Sites and enterprise asset management solutions
- Hands-on experience supporting AEM sites, DAM, templates, components, dialogs, workflows, models, and services
- Proven knowledge supporting and troubleshooting integration with third party and other Adobe solutions using REST APIs and CDN caching strategies
- Expertise with AEM Multi Site Manager and security best practices
- Proficiency with Akamai CDN solutions, including hands-on experience with managing Akamai configurations and the ability to both diagnose and resolve issues related to content delivery, caching, and security policies within the Akamai platform
Shift Timing - US Shift
