Senior Asset Manager (Customer-Facing)

Fujitsu

Pune, India

9-12 Years

Save

Posted 10 days ago
Be among the first 10 applicants

Early Applicant

Job Description

Job description:

Job Title

Senior Asset Manager JML Process & Stock Management (Customer-Facing)

Role Summary

The Senior Asset Manager owns the endtoend IT Asset Management (ITAM) lifecycle for end-user computing (EUC) and related peripherals, with a strong focus on JoinersMoversLeavers (JML) fulfilment, stock planning & inventory control, license compliance, and customer-facing governance/reporting. This role ensures the right asset is available at the right time and place, maintains data accuracy across CMDB/asset repositories, and communicates status, risks, and continuous improvement plans to the customer and internal leadership.

Key Responsibilities

1) EndtoEnd JML Management

Joiners: Forecast demand from hiring plans; reserve, configure, and dispatch assets; ensure Day1 readiness; coordinate delivery & onboarding instructions.
Movers: Manage asset transfers, upgrades/downgrades, and relocations; maintain chain of custody; ensure CMDB updates and support change windows.
Leavers: Coordinate asset recovery (pickup, deactivation, data wipe, return-to-stock or disposal); handle aging devices; track recoveries to closure.

2) Stock & Inventory Management

Maintain optimal stock levels by at central stock, local stock based on consumption velocity, lead time, and safety stock calculations.
Run cycle counts and annual physical audits; reconcile variances; drive shrinkage to target.
Manage procurement (RFQs, POs, vendor SLAs), receiving, labelling, imaging, kitting, and staging.
Oversee warranty, and break/fix spares.
Govern software license allocations and recoveries (M365, endpoint security, collaboration tools).

3) Data, Systems & Compliance

Ensure data quality across CMDB/Xurrent ITSM tools , Intune, and Power BI
Enforce policy & standards: tagging, naming conventions, lifecycle states, proof-of-delivery, secure wipe/certificates of destruction
Maintain audit readiness for internal/external/compliance audits (SOX, ISO 197701, ISO 27001 controls related to assets).

4) Customer-Facing Reporting & Governance

Provide daily/weekly/monthly dashboards: JML SLAs, stock on hand vs. min/max, backorders/aging, recovery rate, license utilization, and cost trends.
Run governance forums (weekly ops, monthly service reviews, quarterly strategy) with clear actions, risks/issues, and continuous improvement roadmap.
Communicate incident & risk updates (e.g., supply chain delays, vendor escalations) and recovery plans; maintain RAID logs.

5) People & Process Leadership

Lead a team of asset analysts/technicians; provide coaching, shift planning (for CET time zone), and performance management.
Own SOPs, work instructions, and knowledge articles; drive automation and lean improvements (e.g., auto-allocation, self-service requests).
Collaborate with Service Desk (Poland and India), End user services,Security, Facilities, Logistics, and Vendors to meet SLAs and improve user experience.

Required Qualifications & Experience

912 years in IT Asset Management or EUC Operations; 4-5 years in a senior/lead role.
Handson with Xurrent/4me, Intune
Strong Excel/Power BI skills for trend analysis and reporting
Experience with procurement, vendor management, and logistics.
Knowledge of ISO 19770, ITIL, information security & data wipe standards, asset disposal compliance.
Excellent stakeholder management and customer-facing communication.

Preferred

ITIL v4 Foundation; CSAM (Certified SAM), CHAMP, or similar ITAM certifications.
Experience in multi-site/global environments and large device fleets.
Prior work with M365/O365 license governance and optimization.

Key Performance Indicators (KPIs)

JML Fulfillment