The Role
Ensure project deployment as per conceptual design documentation and architecture
- Collaborate with various Information Technology and business stakeholder groups to ensure deployed solutions meet all agreed upon criteria
- Primary resource responsible for development of enhancements & fixes, and ongoing support of ServiceNow HRSD
- Design, develop and implement service portal related enhancements/fixes with the ServiceNow HRSD module
- Develop integrations on ServiceNow platform to various modules ITSM, HRSD, Custom Apps, Etc.,
- Build and maintain Service Catalogues/ Record Producers inclusive of workflow and Orchestration
- Create and maintain client scripts, business rules, UI Policies, widgets, service portal, jobs, etc. (JavaScript/HTML/CSS)
- Troubleshoot and resolve any potential technical application issues.
- Adhere to ServiceNow best practices (code best practices, update sets, table relationships, application customization, etc.)
- Adhere to Worley Change Management principles to ensure the stability of sub-production and production environments
- Proactive, responsive and focused on anticipating future requirements and/or issues
- Recover quickly after change, disruptions, or mistakes and can remain productive and focused. Is adaptable and can apply lessons learned in one situation to another situation.
- Develop clear and concise technical/process documentation
- Global Reports creation and administration with platform analytics or performance analytics features
- Provide HRSD application training to business teams and help desks (train the trainer)
About You
To be considered for this role it is envisaged you will possess the following attributes:
Relevant Knowledge and Experience:
- Excellent interpersonal and presentation skills
- Fluent in spoken and written English
- Strong knowledge and familiarity with HR processes
- Overall 10 to 12 years of SN experience
- 5+ years experience with ServiceNow HR Service Delivery
- 2 to 3 years as a ServiceNow Administrator
- 8+ years experience as a ServiceNow Developer inclusive of JavaScript
- 5+ years experience using web services in ServiceNow (REST and SOAP)
- 5+ years experience integrating ServiceNow with other platforms via all available options (automated flat file loads and transform maps, web services, connectors, IntegrationHub, Service Graph connectors)
- Experience implementing and maintaining SLAs
- Experience acting as an administrator for platform & all ITSM, ITOM, HRSD & Custom Apps modules
- Experience acting as the primary regression testing resource for a ServiceNow upgrade.
- Comfortable acting as the sole technical resource on a project and able to translate business requirements into a technical solution
- Strong understanding of the HRSD and ITSM security models for creation and maintenance
- Sound knowledge of industry standards and methodologies of Integrations
- Broad understanding of software applications in use at Worley including but not limited to Oracle Cloud HCM, Oracle eBusiness Suite, Oracle Taleo, Azure DevOps, Office 365, SharePoint, MS Teams
- Ability to work with globally dispersed virtual teams across several disciplines
- Experience with ITOM applications (Discovery, Event Management, Operational Intelligence, Orchestration, Service Mapping, CMDB) highly desirable.
Personal Qualities/Behaviours:
- Strong work ethic
- Detail oriented and able to solve problems with efficient troubleshooting
- Self-driven and takes responsibility
- Drive to work collaboratively
