Role : Senior Application Support Engineer
Location: Chennai World Trade Center, Perungudi
Work Mode: Hybrid
Timing : (London Shift 1:30 - 10:30 PM)
*Cab facilities provided both ways*
About the Role
We are looking for a Senior Application Support Engineer with strong hands-on L2/L3 support experience in commodities trading or financial services environments. This is a business-facing, front-office support role requiring deep technical expertise, ownership of incidents, and the ability to work in a fast-paced 24x7 environment.
Key Responsibilities
- Provide L2/L3 application support for critical trading applications (e.g., Endur, Trayport)
- Lead incident management, troubleshooting, and root cause analysis
- Ensure high availability and rapid resolution for front-office users (traders, risk, operations)
- Support applications hosted on Microsoft Azure (App Services, Functions, Azure SQL, Cosmos DB)
- Work closely with business users, developers, infrastructure, and vendors
- Act as SME during releases, changes, and production issues
- Develop minor code fixes, scripts, and automation to improve stability and efficiency
- Maintain documentation, runbooks, and knowledge base
- Mentor and guide junior support team members
Mandatory Requirements
- 1015 years of application support experience
- Strong front-office, business-facing support in commodities trading / financial services
- Strong SQL skills (queries, optimization, stored procedures)
- Experience supporting real-time trading environments
- Good understanding of Azure cloud operations
- Willingness to work in a 24x7 support environment
Technical Skills
- Trading workflows: trade capture, risk, scheduling, settlements
- SQL & database performance tuning
- Scripting: Python / PowerShell / Shell
- Windows & Linux environments
- Monitoring, alerting, and automation tools
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