Retail Systems, Point of Sale (POS), Mobile Point of Sale (mPOS), Order Management System (OMS), Enterprise Resource Planning (ERP), Application Support, Structured Query Language (SQL), Inventory Management, Incident Management
Description
GSPANN is hiring a Senior Application Support Analyst to support and optimize retail IT systems across store, warehouse, and e-commerce environments. The role focuses on managing production support, resolving incidents, and ensuring seamless retail operations, requiring strong SQL and systems expertise.
Location: Hyderabad
Role Type: Full Time
Published On: 31 March 2026
Experience: 4+ Years
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Description
GSPANN is hiring a Senior Application Support Analyst to support and optimize retail IT systems across store, warehouse, and e-commerce environments. The role focuses on managing production support, resolving incidents, and ensuring seamless retail operations, requiring strong SQL and systems expertise.
Role and Responsibilities
- Provide functional and technical support across retail systems, including inventory management, order management workflows, customer order fulfillment, omnichannel orders (web, mobile, and in-store), and returns and discount processes.
- Support store and warehouse operations, including inventory counts and reconciliation, carton and pallet scanning, and put-away and picking processes.
- Troubleshoot issues across store, warehouse, and e-commerce systems to ensure minimal disruption to business operations.
- Monitor and maintain seamless execution of retail workflows across physical and digital channels.
- Monitor and maintain seamless execution of retail workflows across physical and digital channels.
- Ensure smooth coordination between store operations, warehouse processes, and backend systems.
Skills And Experience
- Demonstrate strong experience in Incident Management and production support environments.
- Apply solid retail domain knowledge, including inventory management, order management, fulfillment, returns, and warehouse and store operations.
- Utilize strong hands-on experience in Structured Query Language (SQL) to query and analyze large datasets while supporting day-to-day store operations in the retail industry.
- Oversee service desk operations to ensure efficient and effective resolution of Information Technology (IT)-related issues.
- Work with ERP systems and backend applications to track and resolve inventory flow issues.
- Develop and execute SQL queries independently for data validation and troubleshooting.
- Build dashboards using Application Performance Monitoring (APM) tools such as New Relic to monitor system performance.
- Ensure Radio Frequency Identification (RFID) systems function correctly by performing regular maintenance and updates.
- Troubleshoot and resolve issues related to Point of Sale (POS) hardware and software.
- Ensure smooth execution of store operations by optimizing processes for efficiency and effectiveness.
- Manage inventory levels to ensure product availability and accurate stock tracking.
- Bring 4+ years of experience supporting day-to-day store operations in the retail industry.
- Demonstrate strong SQL querying skills as a mandatory requirement.
- Show flexibility to work in rotational shifts, including night shifts.
