Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
- Compliance with both Optum and client business unit requirements
- Working experience of Workday integrations and tools such as EIBs, Core Connectors, Document Transformation, Custom Reports, Calculated fields, APIs, etc.
- Understanding of other Workday modules such as Human Capital Management, Workday Reporting, SCM etc. is a good to have skill.
- Providing production support for Workday integrations by regular monitoring of integration schedules, and troubleshooting any failures/ issues with access or data and resolving them promptly
- Supporting integration build and maintenance for current and new integrations within Workday
- Supporting/leading integration testing for Workday bi-annual upgrade cycles, working on any issues or break fixes that might arise during testing
- Working on implementation of new features from Workday upgrade cycles for different functional areas, with focus on Workday HCM
- Providing cross-functional support outside the integration core competency, on modules such as HCM, SCM, Finance, Reporting
- Keeping up to date with documentation of work being done across functional areas
- Monitoring ServiceNow queue for urgent requests and ticket assignments
- Working on access/ security related requests within Workday while adhering to SLAs
- Addressing user enquiries within stipulated timelines, and providing updates to peers, leadership and clients with minimum supervision
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- Working experience of Workday integrations and tools such as EIBs, Core Connectors, Document Transformation, Custom Reports, Calculated fields, APIs, etc.
- Understanding of other Workday modules such as Human Capital Management, Workday Reporting, SCM etc. is a good to have skill
- Proven good communication skills
