Senior Analyst - Managed Service Operations

What you will be doing:

• Responsible for performing the day-to-day operational tasks.
• Proactively work with client service team, settlement teams and onshore support team for timely clearance and resolutions of issues.
• Ensure all items assigned are actively performed with accuracy.
• Ensure timely completion of assigned tasks.
• Clear communication with US Managers and other support team.
• Respond on Client service escalated mails.
• Collaborate with other teams with responsibility for systems of record to ensure successful end to end delivery.
• Assist in providing status updates on problem resolutions and outstanding issues to other team members.
• Assist with process improvement by contributing ideas to improve team efficiency.

What you will need:

• Bachelor s degree or the equivalent combination of education, training and work experience.
• 4 + yrs work experience in financial services .
• Responsible for the quality and completion of own work.
• Good written and verbal communication skills.
• Candidate should be flexible to support business in extended hours.
• Good knowledge in MS-excel.
• Quick learner and proactive in handling additional tasks.