Senior Analyst, Learning Technology

Job Title-

Senior Analyst - Learning Technology

About us-

With over 200 brands sold in nearly 180 countries, we're the world's leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you'll test new ideas, learn and grow, and unlock a brighter, more exciting future.

Join us to create a career worth celebrating.

About the Function:

Our Human Resources function brings together diverse talent to unlock performance and potential. We champion an inclusive culture and empower our people to thrive, innovate, and grow. HR plays a critical role across our global markets-identifying talent, building capabilities, and enabling business success through people.

About the team:

The Learning Operations team, part of the Employee Experience function, is responsible for delivering seamless and high-quality learning experiences. We manage Learning Management Systems (LMS), support the rollout of learning programs, and ensure smooth execution of virtual and instructor-led training.

Working closely with the Capability COE and market teams, we enable the delivery of both mandatory and business-driven learning solutions.

We are seeking a thorough and proactive Learning Operations Analyst to support the delivery and continuous improvement of our learning ecosystem.

In this role, you will play a key part in delivering learning operations, handling learning platforms, and ensuring a smooth and engaging learner experience. You will work closely with stakeholders and senior team members to support learning initiatives, maintain data accuracy, and drive operational efficiency.

Top Accountabilities

• Provide 100% resolution to SNOW tickets within 48 hours of assignment.
• Collaborate with key stakeholders when there are any service issues or complaints which need to be resolved.
• Manage extended workers learning access, and learnings.
• Ensure customers receive the highest level of service and a great customer experience.
• Support extended workers SPOC's (Single Point Of Contacts) to manage users data, course assignments and completion reports.
• Works in an absolute compliant way in accordance with the Global IM&S (Information Management & Security) and PII (Personal Identifiable Information) Protection standards.
• Own and drive Team's performance by achieving the Teams SLA's and KPI's in accordance with our performance promises.

Qualifications and Experience Required

• 2+ years of experience in a multinational, preferably service delivery environment.
• Minimum 6 months experience in LMS or other integrated LXP systems.
• Fluent English is a must - articulate with excellent Verbal and Written communication skills.
• Ability to work remotely without any impact on delivery.
• Basic MS Excel and PowerPoint knowledge is must.

Flexible Working Options:

Depending on market needs

Rewards & Benefits Statement: (TE)

Diversity statement:

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We accept diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, approaches, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired Then this may be the opportunity for you.

If you require a reasonable adjustment, please ensure that you bring together this information when you submit your application.