Skill required: Employee Services - Employee and Labor Relations
Designation: Delivery Operations Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Employee Services refer to the support and resources provided by an organization to its employees. This includes HR assistance, payroll processing, benefits administration, training programs, and wellness initiatives. The goal is to enhance employee satisfaction, productivity, and overall well-being. Manage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights.
What are we looking for
- Education Equivalent Bachelor's degree (Any discipline) Experience
- Relevant years of industry experience
- 5+ years of Employee Lifecycle Administration & Org data Management Processes experience
- 1+ years of team handling experience
- Experience of working on HCM system(SuccessFactors)
- Client / stakeholder engagement in outsourcing environment
- Clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent.
- Business Process Implementation
- Strong MS Office and Excel skills
- Client Interfacing skills (Email & Phone): Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique.
- English language proficiency: Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise / relevant content, smooth thought flow and the ability to present more information in a short span of time / space sensibly
- Proficient with Business Excellence Practices
- New process transition
- Google Sheet working experience is a plus The Employee Lifecycle Administration / Data Management Team Leader in HR Shared Services is responsible for managing end-to-end employee lifecycle
- The Team Leader oversees day-to-day operations, drives predictable and measurable service delivery, embeds strong governance and controls, and partners with clients, internal stakeholders, and third-party teams to achieve business outcomes. The role also focuses on people leadership, capability building, and continuous improvement across processes, quality, and customer experience. Roles and Responsibilities:
- Delivery & Client Management
- Ensure timely, accurate, and compliant execution of employee lifecycle transactions
- Monitor and improve process performance using SLA, OLA, and KPI metrics
- Collaborate with Service Management to report performance and service measures to clients
- Establish governance forums and review mechanisms; manage escalations and root-cause analysis
- Maintain process documentation, quality controls, and compliance standards
- Ensure Business Continuity and Disaster Recovery readiness
- Proactively drive process improvements to reduce turnaround time, improve accuracy, and strengthen controls
- Subject Matter Expertise & Compliance
- Oversee onboarding, employee changes, and offboarding activities
- Ensure data accuracy and integrity within HR systems (e.g., SuccessFactors)
- Ensure compliance with labor regulations and data privacy requirements (e.g., GDPR)
- Support audits, knowledge transfers, and internal/client initiatives
- Operational Excellence & Continuous Improvement
- Partner with Business Excellence teams to embed OE methodologies
- Maintain dashboards, visual management, and process controls
- Team Management & Development
- Recruit, onboard, coach, and develop team members
- Manage workload distribution, performance reviews, scorecards, and training plans
- Build a performance-driven culture with clear goals, feedback, recognition, and engagement
- Develop SMEs, succession plans, and retention strategies
- Act as first point of contact for team escalations and people-related concerns
- Collaboration
- Work closely with HR, Local IT, BCM, clients, and third-party partners to achieve business objectives, Any Graduation
