Senior Analyst

About Everest Group

Confident decisions driven by deep expertise and tenacious research.

Everest Group helps business leaders confidently navigate today's market challenges, driving maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance. For more information, visit www.everestgrp.com. For details on what a career with Everest Group looks like, please visit https://www.everestgrp.com/about-us/careers/industry-analysts

Practice Overview: Commercial and Solution Analytics

The Commercial and Solution Analytics practice advises enterprises and service providers with spend and pricing strategies in sourcing arrangements respectively, across IT & Business Process areas. On the buy-side, the practice advises enterprises on extricating fair value from their sourcing portfolio via vendor consolidation, pricing and delivery restructuring, contract optimization, and digital-led disruption. On the supply-side, the practice helps providers with go-to-market pricing strategies globally, cost of delivery restructuring, pursuit support in competitive situations, and improving win and renewal rates. To know more about the practice, visit https://www.everestgrp.com/research/domain-expertise/pricing/

Job Description

A Practice Director role in the Commercial and Solution Analytics practice is highly entrepreneurial wherein the individual is responsible for client management, project management, leading analysis and problem solving, team development, shaping new services / capabilities, and working with senior leadership and marketing to take the new capabilities to market. The role reports directly into the VP/Partner.

Practice Directors should have the capability to lead teams on various initiatives or projects. They manage a team of analysts focused on a specific area (e.g., pricing and related aspects in Cloud and Infrastructure Services) and need to be involved in all aspects of developing the capability or area. The individual should have the capability to deliver analysis and advice to blue chip clients through custom projects, client inquiry, speeches, and other deliverables. The candidate must be able to analyze, write, participate actively in the sales cycle, consult, present in front of large and small audiences, work with senior executives, develop complex and compelling scenarios, and work with clients solving strategic outsourcing issues. A significant component of work extends beyond just unit pricing analysis, to include elements such as best-in-class ongoing productivity, Return on Investment (ROI) from transformation, and solution design elements (sizing, staffing mix, shoring, etc.)

Sample engagement types where the individual is likely to play a key role include (not exhaustive, the individual will focus on Cloud, IT Infrastructure and Digital Workplace ):

• Supporting a leading Europe based CPG company with a detailed commercial assessment of their existing workplace services contract to help them decide if they should renew with their current vendor or go to market with an RFP for a new vendor.
• Supporting a key manufacturing enterprise in assessment of their IT outsourcing spend in IT infrastructure services globally. This would include review of pricing, solutioning, outsourcing strategy etc.
• Supporting a Tier 1 IT service provider with best-in-class price benchmarks, solution sizing (day 1 FTEs, ongoing reduction glide path), and transformation ROI across their portfolio of IT infrastructure services
• Conducting a sole-source review of a service provider's Service desk bid to a leading US based financial services company, to ensure the solution, pricing, SLAs are in line with market standards.
• Supporting a Tier 1 IT service provider with a bid review and validation of a live pursuit to identify gaps and recommendations on solution model, commercial/pricing models, financial engineering, or pricing.
• Working with the commercial leadership team at a Tier 1 IT service provider to help them understand examples of best-in-class outcome-based and output-based models within the industry.
• Supporting a Tier 1 IT/BPO service provider with the development of price benchmark catalogs and solution metrics across Cloud & Infrastructure, Cybersecurity, and Workplace services

Key Responsibilities

• Execute against client mandates by leading a team on analysis, reporting, and client syndication against agreed milestones.
• Actively involved in business development via proposal shaping, client walkthroughs, responding to RFPs, seeding opportunities, attending and presenting in conferences, creating thought leadership, partnering closely with Everest Group's sales and marketing teams.
• Manage client relationships at middle to senior stakeholder groups.
• Supervise team activities and take an active role in the professional development, growth and mentoring of her/his team members.

Education and Experience

• We are seeking a high calibre individual to maintain our exceptional standards. This person should have:
• 6 to 9 years of experience in one of the following

o Solution design/price to win/bid management teams within Tier 1 IT service providers

o Other relevant teams within IT/BPO service providers with a solution and pricing purview

• Ability to understand market trends in outsourcing, shared services, and/or offshoring industry preferably in the areas of solution development and commercial structuring of deals.
• Exposure to pricing of outsourcing services in multiple areas of Cloud and Infrastructure services
• Exposure to automation, next-generation delivery models and transformation in Cloud and Infrastructure services
• Strong client presence and presentation skills
• Strong relationship orientation
• Excellent written and oral communication skills
• Collaborative work style; strong interpersonal and team skills
• MBA from a reputed B-school (preferred)

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our privacy terms and consent to the processing of your personal information by us. To exercise your data subject rights under GDPR, CCPA/CPRA you can fill in our form available at Data Rights – Everest Group (everestgrp.com). You can email your data protection request to [Confidential Information]. Everest Group is an equal opportunity employer. We have a culture of inclusion, and we provide equal opportunities for all applicants and employees, including those with disabilities. We are committed to providing an environment that is free of all discrimination and harassment and to treating all individuals with respect.