Job Description
The SPT Product Analytics team specifically partners with GCS Product organization to inform product roadmap decisions, commercial strategy, and portfolio performance management. The team delivers performance diagnostics, forward-looking insights, and scalable measurement frameworks that support business decision across the product organization.
Success in this role requires a deep understanding of product performance drivers across client usage, merchant acceptance, geographic trends, competitive dynamics, and early warning risk indicators. The ideal candidate combines strong analytical capability with strategic thinking, financial acumen, and executive-level storytelling, and thrives in a highly matrixed, geographically distributed environment.
Responsibilities
- Support product and client performance analytics, contributing to measurement frameworks and delivering insights that inform G&S growth and T&E strategy.
- Analyze business performance and identify opportunities, including client segmentation, trend analysis, and competitive insights; translate findings into clear, actionable recommendations.
- Apply advanced analytics and data techniques, including automation and basic machine learning approaches where appropriate, to improve efficiency and depth of analysis.
- Produce recurring and ad hoc reporting, including monthly performance reviews, with clear and concise narratives on key drivers, risks, and opportunities.
- Partner with cross-functional stakeholders across Product, Sales, and Finance to support business decision-making through data-driven insights.
- Contribute to scalable analytics solutions, including development of data assets, dashboards, and tools that improve team efficiency and consistency.
Qualifications
- Degree in a quantitative field (Mathematics, Computer Science, Engineering, Economics, Finance) or equivalent analytical background.
- 3–8 years of experience in business analytics, consulting, corporate finance, or related roles (2–4 years with Master's/MBA).
- Strong analytical and technical skills, including proficiency in SQL and Python; experience working with large datasets.
- Experience with data visualization tools (e.g., Tableau) and ability to communicate insights clearly to both technical and non-technical audiences.
- Solid problem-solving skills and ability to manage multiple priorities in a fast-paced, matrixed environment.
Preferred Qualifications
- Experience in Payments or Financial Services.
- Exposure to machine learning or advanced analytics techniques.
- Demonstrated ability to collaborate effectively across teams and contribute to high-impact analytical projects.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
