Job Description
The Global Merchant & Network Services (GMNS) organization is responsible for managing relationships with millions of Merchants and Partners around the world that facilitate American Express acceptance and enabling the day-to-day operations of our company's payment network. The people, processes, and technology that support this vital function are evolving to improve the merchant experience and economics. Within GMNS, the Global Strategy, Operations & Performance (GSOP) team's mission is to deliver a best-in-class premium merchant member experience that will get merchant to not only accept American Express but openly welcome and recommend us to their customers.
The Analyst will support operational policy adherence programs, enforcement and governance activities along with Brand Protection process. These programs and activities are critical to strengthening overall Network Compliance performance, increasing customer satisfaction, timely and accurate closure to participant disputes and protecting the American Express brand.
Responsibilities
- Support and drive end-to-end compliance initiatives, from problem definition through implementation and monitoring,
- Ensure adherence to Network and Brand Protection policies, including alignment across Authorization and Submission constructs.
- Manage escalations and support investigations into potential policy breaches or brand risks, with a focus on risk mitigation.
- Collaborate with Partner Managers, Regulatory Compliance, GMNS Policy and Data teams to drive Network policy compliance across Issuers & Acquirers (GMS & GNS)
- Design and operationalize processes and controls to address compliance gaps and support audit readiness.
- Drive Monitoring KRIs and ensure SLA is met.
- Analyze Network Participant performance data to identify trends, risks, and opportunity areas, drive insights to action
- Support development of analytics and automation solutions (e.g., dashboards, monitoring frameworks) to strengthen control effectiveness
- Contribute to governance activities including non-compliance assessments, risk evaluations, and remediation tracking
- Stay informed on regulatory and industry changes impacting Network compliance and policy adherence
- Lead and manage a team of 10 colleagues, driving efficiency, quality, and performance outcomes while fostering engagement and motivation through effective leadership
Qualifications
Graduate/Postgraduate, additional certification like Business Management, Project Management, Data analytics, Risk/ Compliance, or related fields would be preferred, with 3+ years of relevant experience
Key Skills
- Experience in Compliance, Risk Management, Audit, or Policy Governance preferred Strong analytical and problem-solving skills with a structured, logical approach.
- People leadership skill in previous roles would be preferred.
- Ability to manage initiatives independently and support building processes and controls.
- Demonstrates risk and control mindset with focus on mitigation and audit readiness.
- Strong stakeholder management and communication skills.
- Experience with data and reporting tools (e.g., Power BI); working knowledge of SQL/Python is a plus.
- Demonstrates continuous improvement mindset with focus on automation and scalability.
- Knowledge of payments/network policies and lifecycle preferred.
- Learning agility and ability to adapt in a dynamic environment.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
