Senior Analyst - Control Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Enterprise Shared Services (ESS) comprises key functions that are core to the company's operations, including Global Real Estate & Workplace Experience, Global Supply Management, Business Continuity Management, Aviation, Global Security, and Corporate Functions Governance & Control. ESS helps keep American Express growing and puts our colleagues at the center of everything they do by delivering best-in-class services that power safe, resilient, and efficient operations around the world.

The Corporate Functions Governance & Control (CFG&C) team governs first line of defense risk management centrally for the Corporate Functions: American Express National Bank (AENB) HQ, Corporate Affairs & Communications, Colleague Experience Group, Enterprise Strategy, Enterprise Shared Services, General Counsel's Office, and Global Risk & Compliance.

The objective of the Corporate Functions Control Management Issues, Events & Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and thematic analysis and insights.

Corporate Functions Governance & Control (CFG&C) is looking for a Senior Analyst of Issues, Events & Remediation focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

The Senior Analyst, Corporate Functions Issues, Events & Remediation will:

Engage with key stakeholders, including business unit partners and compliance colleagues, to facilitate effective issue and operational risk event (ORE) management and resolution

Opine on specific control enhancements related to issues

Review quality assurance of documentation and maintenance of records of issues/OREs and remediations to ensure transparency and accountability in the issue management process

Assist in investigation and conduct root cause analysis to address repeated issue types

Perform quality assurance on documentation of specific issue/ORE type, urgency, severity/impact (e.g., impact analysis)

Assist portions of the remediation process, these may include:

tracking progress

validating resolution efficacy and

communicating status updates to stakeholders

Identify trends in issues and events associated with a workstream to identify potential systemic risks or control weaknesses within BU processes

Support review of components of the End-to-End (E2E) BU issue and event resolution process

Perform sample testing of specific issues to ensure resolution is complete and effective

Review data used in preparation of detailed reports on issue and event status, trends, and outcomes

Support sharing insights, better practices, themes, etc. across the enterprise

Required Qualifications:

3+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities

Project management, communication, and interpersonal skills

Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards

Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

Preferred Qualifications:

Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous

Experience in at least one of the following:

Scoping, prioritizing, and support remediation of operational issues and events

Knowledge of investigating and conducting root cause analysis to address repeated operational risk issue types

Assisting of quality assurance on documentation of operational risk issues and events

Recommendation of remediation strategies for operational risk issues and events

Performing Quality Assurance of documentation and maintaining records of operational risk issues and events to ensure transparency and accountability

Supporting the BU E2E issue resolution process.

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities