Senior Analyst -Change Management & PMO

Wolters Kluwer is seeking a motivated and talented professional as theSr Analyst, Change Management and PMOtojoin a newly created Incentive Compensation & Planning COE. The COEwill centrally support 5 core divisions, approximately 55 subsidiaries, and 3,000+ sellers across 140+ countries. The COE will partner with the various Divisions & Business Units while remaining a strong partner to the Sales Transformation team within the Corporate Strategy, Innovation, and M&A Group.

In this role, you will have an exciting opportunity to establish operational practices thatalignto bestpractices andsupport a COE team that administers 8 different Xactly instances forapprox.500 commission plans and consumes90+ data inputs. The opportunity to deliverefficiencyacross the organization is unparalleled, and the COEispositioned to reimagine how weexecute &operate. You will partnercross-functionallyacross Wolters Kluwer and within the COEto apply governing practices to the operational processes of commission calculations, oversee and partner with the business onPayrollapprovals, oversee multiple workflows,overseea global COE intake process,lead and/or support Change Mgmt and Project Mgmt activities related to the COE.

Responsibilities:

• Change Mgmt:Establish and maintain governance frameworks for Xactly changes (e.g.comp plans, crediting rules, territories, quota methodologies, payout calendars).

• RACI:Aligndesigners, approvers, testers, and change implementerswhile alsomaintaining the operatingprocess schedule(s).

• Compliance: Oversight across SOX controls, audit readiness, documentation standards, and evidence capture for material changes.

• DataQuality:Monitor master data quality (e.g.employees, positions, hierarchy, territories, products, price lists), data lineage, and reconciliation between Xactly and source systems (e.g., Salesforce, ERP, HRM).

• RiskManagement: perform risk/impact assessments and control test plans for high-risk changes drive mitigation actions andsignoffs.

• PolicyManagement: maintain change, release, exception, and incident policies ensure versioning and traceability.

• ChangeIntake &Triage: run intake boards, assess business value, complexity, dependencies, and sequencing.

• ImpactAnalysis: quantify impact on payees, financeclosure, sales cycles, crediting, and reporting SLAs.

• ReleasePlanning: coordinate releases, freeze windows, regression testing, and UAT own cutover checklists.

• Communications: craft audience-specific communications (Payees, Managers, Finance, HR, IT) including change narratives, timelines, and FAQs.

• Training &Enablement: develop role-based training (videos, guides, LMS modules), host office hours, and capture feedback.

• Adoption &Reinforcement: define adoption KPIs run post-go-live surveys and retrospectives manage reinforcement actions.

• Plan Mechanics:Configuration governance for Incent (plans, components, rules, credits)

• Vendor &AuditLiaison: coordinate with Xactly support/CSMs and internal/external auditorsas needed.

• Partnerwithcross-functional teams (e.g.Sales Ops, Finance, HR, Legal, IT, Xactly COE)to align policy, process, and system changes.

• SteercoSupport: prepare dashboards, decisions logs, and go/no-go materials maintain traceable approvals.

Skills & Experiences:

• 3+ years in Sales Comp or Sales Transformation related roles

• Bachelor's degree in business, Finance, or a related field

• Xactly Administrator Certification(s), or ability to obtain afteronboarding.

• Proven experience in sales compensation administration, governance, and/or technical design, with an understanding of compensation methodologies and functional best practices.

• Strong analytical skills with the ability to generate insightful analytics from complexdata.

• Strong interpersonal skills, capable of building relationships across various teams.

• Ability to identify root causes of common disputes/inquiries or other related challenges, then recommending/delivering process/policy/technology changes that strengthens operational excellence.

• Experience overseeing the Review process of commission calculation results obtaining approvals asneeded andremaining focusedon fulfillingPayroll submissionrequirements.

• Ability to think strategically while considering tactical implications.

• Communicates difficult concepts and influences others to adopt a different point of view.

• Ability to socialize ideas and get executive buy-in.

• Excellent execution, prioritization, and organization skills.

• Strong experience withPowerPointand Excel

Nice to Have:

• PowerPoint (storytelling framework)

• Creating and/ormaintaining project plans

• Project or Change Mgmt experience with technology focused team(s)

• Xactly Administrator Certification(s), or ability to obtain afteronboarding.

• Certifications from other ICM systems (i.eVaricent, SAP-Callidus)

• SQL Experience

• Data Visualization experience

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