Senior Analyst - Change Management

Required Skills

Functional | IT Change Management | Reviewing and Closing of Requests for Change (RFCs)

Technology | Usage of ITSM tools | IT Service Management | Service Desk

Behavioral | Aptitude | Tasks Related Skills

Behavioral | Microland Skills | Customer Centricity

Education Qualification :

Any Graduate

Certification Mandatory / Desirable :

Technology | IT Service Management Certifications | ITIL Intermediate Certificate

Key Responsibilities:

- Act as a facilitator for/between the Regional Change Managers.

- Manage and implement change activities within the Program to support the Change Lead and to ensure successful implementation of the program.

- Co-ordinate, facilitate, advice, and manage cross-regional and global Changes

- Driving the efficiency and effectiveness of the Change management process which involves filtering, reviewing and assessing all of the Changes that are raised

- Ensure adherence to the Change Management policy both regionally and globally

- Ensure that Prioritization and Categorization of Change Requests occur within limits defined for that region or globally

- Evaluating the impact of organizational change

- Reject Change requests which lack appropriate information

- Provide authorization for all Change Requests to proceed (no Change request may proceed without authorization of the Change Manager or his nominated deputy)

- Manage and communicate the Forward Schedule of Changes (FSC) / Change Calendar

- Ensuring that Change requests have been raised for all Changes taking place

- Determining the correct approval levels to be applied to the Change

- Steering Changes through the review and approval process

- Preparing the documentation required to support the Technical Reviews and CAB meetings

- Notifying Change owners and implementers of the approval, rejection and rescheduling of Changes

- Confirming the closure and closure status of Changes and conducting any post implementation reviews required

- Production of management statistics on the Change process

- Timely submission of weekly/monthly productivity reports and Dashboards and have discussion with SO and SDM on regular intervals and Client communications

- Responsible for meeting targets of KPIs and SLAs

- Providing a point of escalation for any issues

- Demonstrating the ownership to safeguard the IT Infrastructure of the organization.