The purpose of this role is to support and maintain the application platforms to ensure that they are reliable, scalable, maintainable and high availability.
The role will support the Americas market with the SAC tool and will across multiple stakeholder groups. The role will be based in within the BPC team in Bangalore and will operate in the following shift timings
- 2 weeks of the month - 2:30 PM to 11:00 PM IST
- Remaining 2 weeks of the month 5:30 to 3:00 AM IST
Job Description:
Key responsibilities:
- Delivers local and Global application services to the business within agreed SLAs
- Contributes to the delivery and implementation of operational projects to support the business
- Contributes to the pro-active continuous improvements to ensure performance, scalability, capacity, security, supportability and maintainability is maintained for all supported applications and systems
- Ensures Service support documentation (processes, procedures, service catalogue information, operational documentation) is created and maintained for all supported applications
- Follows the Global Service Management processes (Incident, Problem, Change, Release) to ensure adherence to the global process standards
- System Management: Ensuring the smooth operation of the SAC platform, including system maintenance, updates, and troubleshooting.
- User Management: Managing user access and permissions, creating and assigning user roles, and ensuring compliance with security policies.
- Data Integration: Overseeing the integration of SAC with other systems and data sources to ensure seamless data flow and accuracy.
- Performance Monitoring: Monitoring system performance and addressing any issues to maintain optimal performance.
- Support and Training: Providing technical support to users, conducting training sessions, and creating documentation to help users effectively utilise SAC.
- Reporting: Generating reports on system usage, performance metrics, and other relevant data to stakeholders.
- Collaboration: Working closely with the Americas business to understand their data needs and ensure that SAC meets their requirements.
Professional Experience
We are looking for an SAP Analytics Cloud (SAC) developer that has completed multiple end-to-end SAP implementations along with:
- 3+ years of experience in SAP Analytics Cloud and overall 5 - 7 years of experience in platforms
- Working experience on SAC modelling, planning, complex calculations, blending, predictive
- Worked on Live and Import data sources, including scheduling. Experience of BPC, BW, HANA, SQL, Salesforce and Fileserver connections as well as SAP Cloud Connector and SAP Cloud Agent would be beneficial.
- Strong background in ETL and data warehouse
- Worked with modelling tools in both Eclipse and traditional SAP GUI
- Strong technical skills background to enable clear direction and effective evaluation of Application Development projects (e.g. SAP Analytics, Qlik Sense or similar tools)
- Expertise across data sources and modules
- Excellent communications skills
- Finance experience a bonus
- Expert understanding of application development best practice and new/evolving tools
- Strong attention to detail
- Experience of apply design thinking concepts in solution blueprint and being accountable for functional design and integration
- Experience of technical/functional configuration activities from build until solution go-live
- Experience of developing and delivering user training
