Established in 2018, FC Global Services India LLP(First Citizens India) erstwhile SVB Global Services India LLP, is a leading destination for financial services, technology and innovative solutions. Based in Bengaluru, First Citizens India is an integral part of the enterprise Global Services division, responsible for delivering business value to its customers and clients in the United States. We have matured significantly over the years, developing deeper domain expertise amongst our highly skilled and developed talent pool. As part of First Citizens BancShares, our India-based teams benefit from the company's over 125-year legacy and strength. We are particularly proud of our strong, relationship-driven culture, which is deeply ingrained in our talented workforce. This is evident across all the key areas of our operations including Technology, Global Operations, Finance, Cybersecurity, Risk & Compliance, and Credit Administration. We have embraced innovation and change, positioning ourselves as a leader in the global banking technology and business services industry. We are seeking talented individuals to join us in our mission of providing well-developed and tailored business solutions.
Job Description
Job Title: Senior Advisor - Operational Risk Management
Management Level: P2
Job location Bengaluru
Summary/Objective
This is a key role within the banks second line of defense, Operational Risk Management (ORM) team. This role will be responsible to perform ORM oversight Quality Control (QC) on first- and second-line deliveries as it relates to various risk programs.
The role will primarily involve review and challenge of the first line delivery as it relates to operational risk programs. This will include reviewing and challenging first line deliveries and evaluating its adherence to banks policies and standards. In this process they will adopt the banks standards, procedures, and industry best practices. The role is responsible to execute complex and broader oversight Operational Risk Program (ORP) QC over ORM Risk Programs such as controls testing, RCSA, Third Party Risk Management (TPRM), Operational Risk Events (ORE) along with maintaining quality of deliverables supporting Audit and Regulatory remediations through validation of the final outputs.
Further, the role will require to discuss key findings and observations (if any) with the stakeholders and disposition identified gaps in line with banks Issue Management standards for formally logging tracking issues and remediations.
The person in this role should have a good knowledge of operational and compliance risks in a bank and a broad understanding of the control environment mitigating those risks. This will require broad knowledge of consumer and commercial banking products and services, as well as applicable laws and regulations.
The role requires to interact closely with first line Business Unit (BU) leaders, First Line Risk Managers (FRM) and other stakeholders in First Citizens India and/or in US, for their day-to-day work. Strong communication and interpersonal skills are necessary to achieve the required objectives.
The person in this role will be responsible for updating the status of their work to support relevant and meaningful reporting. Additionally, the person in this role will assist with adhoc and special projects.
Exposure to performing review and challenge activities as part of second line risk management in a bank or large financial institutions is preferred.
Primary Responsibilities
The Lead Advisor Operational Risk Management in this role assumes responsibility to provide oversight QC on various operational and compliance risk topics and deliver the following:
- Complete the Quality Control review on assigned tasks as it relates to various risk programs mentioned above.
- Ensure all aspects of compliance to associated standards are adequately assessed
- Ensure the quality of documentation meets the required standards
- Communicate the results of oversight QC to relevant stakeholders and ensure necessary buy in
- Monitor and follow-up of remediation plans and their statuses to ensure effective risk mitigation
This role provides an opportunity to identify risks that could impede the scalability of operations and an important role in working with Bank operations to deliver solutions for challenges faced by the growth of the organization.
Knowledge
- Knowledge of operational and compliance risks in a banking environment and key controls mitigating those risks
- Well versed with effective challenge or QC process within banks second line of defense.
- Knowledge of consumer, commercial and other banking processes and related risks and controls.
- Knowledge of corporate functions in a banking set-up such as human resources, marketing and strategy, finance, etc
Skills
- Organized and structured
- Strong communicator with excellent written and oral skills
- Critical thinking skills with eye for details
- Team orientation and collaboration
- Project management and multi-tasking
Required Education And Experience
- Bachelor's Degree preferably in accounting or finance
- Experience in banking and financial services with exposure to control testing
- Working knowledge of Microsoft products required
- Overall experience of 5 - 7 years with 3-5 year in second Line Effective Challenge
Certifications
CIA, CAMS, CGSS, CFE, CISA, ISO 27001 (These are good to have but not mandatory)
Equal Employment Opportunity
FC Global Services India LLP hereinafter referred to as First Citizens India is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive, equitable and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy covers all employment processes such as recruitment, hiring, compensation, benefits, promotions, learning opportunities, and other applicable employment terms for all qualified applicants and employees. 
