Senior Advanced Services Engineer, CSS Tech Delivery, WLS

Oracle

Hyderabad

2-6 Years

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Posted 7 hours ago
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Job Description

Available to work in 24X7 capability.
Install, configure, and Administer Oracle WebLogic Server
Expert knowledge of Oracle WebLogic Architecture, WebLogic clustering and Domain config.
Good WebLogic troubleshooting skills.
Worked on WebLogic upgrades and patching.
Knowledge on Performance Tuning of WebLogic server components and monitoring aspects of WebLogic.
Good communication and customer management skills.
At least 7 plus years of experience with Oracle WebLogic Administrator / Consultant / Support Engineer
BE/BTech and/or MS in Computer Science or equivalent preferred
Oracle WebLogic / SOA / OCI Certification - Preferred
Candidates having optional skills of Docker, Kubernetes, and Containers is a Plus!
Experience in Oracle Enterprise Manager (OEM) 11g/12c/13c is a plus.
Sharp technical troubleshooting skills.
Good understanding of support processes.
Ability to manage escalated technical situations & develop action plans.
Ability to spot proactive services that benefit of customer.
Ability to facilitate issues with Development and Support.
Strong analytical skills.
Some travel may be required.

Detailed Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as we'll as technical questions regarding the use of and troubleshooting for our Electronic Support Services.
A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As an Advanced Support Engineer, you will interface with the customer s IT staff on a regular basis. Either at the client s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance, and use and repair/workarounds for Oracle products.
You should be highly experienced in some Oracle products and several platforms that are being supported.
You will be expected to work with only general guidance from management while advising management on progress/status.

More Info

Job Type:

Permanent Job

Industry:

Information Technology

Role:

Technical Support Engineer

Function:

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Oracle

We’re a cloud technology company that provides organizations around the world with computing infrastructure and software to help them innovate, unlock efficiencies and become more effective. We also created the world’s first – and only – autonomous database to help organize and secure our customers’ data. Oracle Cloud Infrastructure offers higher performance, security, and cost savings. It is designed so businesses can move workloads easily from on-premises systems to the cloud, and between cloud and on-premises and other clouds. Oracle Cloud applications provide business leaders with modern applications that help them innovate, attain sustainable growth, and become more resilient. The work we do is not only transforming the world of business--it's helping defend governments, and advance scientific and medical research. From nonprofits to companies of all sizes, millions of people use our tools to streamline supply chains, make HR more human, quickly pivot to a new financial plan, and connect data and people around the world.

Job ID: 130149579

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