About MAD:
At MAD, we're more than a digital agency we're a creative collective blending design and storytelling to craft scroll-stopping, thumb-pausing brand moments. Our team works across industries, turning briefs into bold, strategic campaigns that don't just look good they perform.
Location: Koramangala, Bangalore (Hybrid)
Experience: 5 to 7 years
Benefits at MAD:
We've worked hard to foster a flexible and employee-friendly culture. Here are some policies we're proud to offer:
- Hybrid Working Model: We work in the office on Tuesdays, Wednesdays, and Fridays. Mondays and Thursdays are remote, but you're welcome to come in if you prefer.
- Medical Insurance: Health Insurance and accident coverage for all.
- Paid Extended Medical Leave: We recognise that there may be times when you can't come to the office due to medical reasons. Rest assured, your sick leave will remain intact.
- Annual Reset Leave: Every year end we make sure we give you time off before a new year comes in, these are usually 5-7 days at the end of the year.
- Extended Work from Home: Many of us at MAD come from all over the country, and when it's time to head home, we embrace the flexibility to work from wherever suits you best!
- Compensatory Offs: If you work beyond regular hours, you'll receive compensatory time off and reimbursement for travel and meals.
About the Role:
The Senior Account Manager is responsible for the management, strategy and execution of client accounts. He/she will own the client relationship and will be responsible for long-term planning, strategic consulting and business development.
Job Description:
- Liaising with, and acting as the link between the client and the agency, by maintaining a regular communication channel.
- Meeting/discussing with clients to understand their requirements and communicating the same to the team.
- Working with the team to conceptualize a digital/communication campaign that meets the client's brief.
- Managing client's social media pages (posting content, responding to queries, supervising advertising efforts and reporting metrics).
- Presenting campaign ideas and budgets to the client.
- Providing inputs while creating digital campaigns and strategies.
- Ensuring that communication flows effectively within the agency team working on the account.
- Refining the details of campaigns and ensuring that client's challenges are being addressed.
- Presenting creative work to clients for approval/modification.
- Managing budgets and campaign costs.
- Creating reports for clients (campaigns and more).
- Monitoring the effectiveness of campaigns and taking necessary steps to optimize them.
- Arranging and attending meetings in order to maintain a healthy relationship b/w client and agency.
- Creating pitches, along with the creative team.
- Accountable for account success, delivery quality and client satisfaction.
- Play the role of collaborator in the team that works on a particular account.
Good to have:
- 5 to 7 years of work experience.
- Excellent client servicing skills, including oral and written communication.
- Exceptionally strong interpersonal and client management skills.
- An expert storyteller with superior presentation skills to effectively present and sell ideas to clients.
- Able to understand and translate complex business challenges and consumer insights into smart digital solutions.
- Ability to collaborate effectively with all the teams of the agency.
- Sound business acumen and negotiation skill.
