How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
Role Summary
Delta Air Lines is seeking a skilled and detail-oriented Senior User Acceptance Testing Specialist to join our Digital Quality Organization from our Technology Hub. This role is integral to validating system enhancements and ensuring high-quality digital experiences for our global customers. The successful candidate will collaborate closely with onshore teams in the U.S. and other global stakeholders to ensure timely delivery of tested solutions that enhance usability, drive revenue, and improve customer satisfaction.
Key Responsibilities
- Perform comprehensive manual and automated accessibility audits and assessments of our digital products, websites, and applications, identifying potential barriers and suggesting improvements to meet relevant accessibility standards.
- Review design files (e.g., Figma, Adobe XD) to identify accessibility issues before development.
- Develop and implement accessibility policies and guidelines, staying up to date with the latest accessibility regulations (e.g. WCAG, ADA, EU Accessibility Act) and industry best practices.
- Collaborate with cross-functional teams, including other accessibility specialists, developers, designers, content creators, and product managers, to ensure accessibility considerations are integrated into the development lifecycle from the early stages.
- Monitor and assess ongoing compliance with accessibility standards and regulations, recommending actions to address any non-compliance issues.
- Champion the importance of accessibility internally and externally, advocating for accessibility as an integral part of our organization's values and mission.
What You Need To Succeed (Minimum Qualifications)
- A bachelor's degree in business, Technology, Human-Computer Interaction
- 3+ years of experience in implementing tools, processes, and procedures to enforce web and mobile application accessibility standards.
- In-depth knowledge of accessibility guidelines (WCAG, ADA, Section 508) and assistive technologies (Screen Reader Testing and Keyboard Navigation Test, JAWS, NVDA, AXE, WAV or any similar tools) used by individuals with disabilities.
- Proven experience in conducting accessibility audits, creating remediation plans, and implementing accessibility standards in various digital environments.
- Strong verbal and written communication skills, with the ability to convey complex accessibility concepts to diverse stakeholders.
- Ability to collaborate effectively with multidisciplinary teams and foster an inclusive and supportive work environment. Work with UX designers, developers, QA testers, and product managers.
- Strong problem-solving skills to identify and address accessibility challenges in creative and efficient ways.
- A genuine passion for advocating for users with disabilities and a user-centric approach to accessibility solutions.
- Inclusive Design Principles: Ability to design for visual, auditory, motor, and cognitive disabilities.
- Documentation & Reporting: Maintain clear records of accessibility issues and remediation steps.
- Legal & Regulatory Knowledge: ADA, Section 508, AODA, and other regional laws. [ada.gov]
Behavioral Competencies
- Ability to produce high quality results, work in a collaborative environment by embracing diverse perspectives and with a solution-based approach.
- Adapt communication clearly and concisely based on team dynamics and expresses thoughts & ideas effectively.
- Ability to engage effectively with peers and stakeholders to build trust and reliable working relationships.
- Ability to understand business processes, implement innovative solutions, guide juniors on continuous improvement by constantly updating oneself on current technology & trends.
- Inquisitive to understand customer and business expectations while creating value addition on technical solutions.
What Will Give You a Competitive Edge (Preferred Qualifications)
- 3+ years of experience in UAT, QA, or project coordination.
- Degree in Computer Science, Business, Information Systems, Engineering, or related field.
- ISTQB or equivalent UAT certification.
- Experience in process improvement and requirement-based streamlining.
- Exposure to mainframe testing and cloud technologies.
- Experience in large-scale end-to-end testing projects.
About The Company
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.
In 2024, Delta was recognized by Fortune with a No. 11 placement on
Fortune's Top 50 Most Admired Companies list. The company's strong management and commitment to providing elevated experiences and premium products also secured a No. 1 ranking out of the eight airlines on the list. Delta landed on
TIME's inaugural list of the
World's Best Companies, coming in at No. 12 the only U.S. airline in the top 155. TIME's award is based on three criteria: employee satisfaction, revenue growth and sustainability.
Delta's people-first culture continues to be recognized, earning the airline a spot on
Fortune's 100 Best Companies to Work For list for the fifth year. Delta is the only airline included on the 2024 list.
Additionally, Delta earned a coveted spot, on
Fast Companys list of the
Most Innovative Companies, climbing from its No. 8 spot in 2023 to No. 2 in the travel category. The airline was recognized for its Wi-Fi revolution that is working to ensure the future of travel is connected.
About The Delta Technology Hub (DTH), Bangalore
Delta has fast emerged as a customer-focused, innovation-led, technology-enabled business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a distributed team to create memorable experiences for customers.
