We're Hiring: Sr. Security Support Engineer
OwlSure, A Business Unit of ValueMomentum
Seniority Level: MidSenior Level
Industry: IT Services and IT Consulting
Job Function: Cybersecurity Operations | Identity & Access Management | Information Technology.
About OwlSure
OwlSure enables Financial Services, Healthcare, and Life Insurance organizations to achieve value for their budgets, accelerate speed-to-market, and scale operations. Through thoughtfully designed solutions and highly automated managed services, we deliver reliable outcomes backed by deep technical expertise and a continuously optimized delivery platform.
Job Title: Sr. Security Support Engineer
Role Summary
The Sr. Security Support Engineer is responsible for providing comprehensive security operations support across endpoint detection and response (EDR), identity and access management (IAM), and endpoint privilege management (EPM).
This role ensures the consistent implementation of security controls aligned to industry standards while proactively protecting IT, Network, and Cloud environments. The position operates within an 8x5 support model and collaborates closely with IT, Cloud, and Helpdesk teams to maintain a secure enterprise ecosystem.
Key Responsibilities:
Security Operations & Endpoint Protection
- Deliver 8x5 operational support for endpoint security, identity management, and incident response activities.
- Manage endpoint protection and patching using:
- Sophos Intercept X
- Microsoft Defender
- CrowdStrike Falcon
- Microsoft Intune
- ManageEngine Patch Manager Plus
- Patch My PC
- Maintain and enforce NIST CSF-based security configurations across endpoints.
- Manage device lifecycle, software assets, and end-user access support.
Identity & Access Management (IAM)
- Administer and secure:
- Active Directory
- Microsoft Entra ID
- Perform onboarding/offboarding, access reviews, and RBAC/PAM administration using BeyondTrust Privilege Management.
- Implement and manage secure SSO integrations using:
- Cisco Duo
- Okta
- Enforce least-privilege access and MFA best practices.
Incident Response & Governance
- Support incident response activities and root cause analysis.
- Develop SOPs, runbooks, and automation scripts for operational efficiency.
- Support change management, backup, and recovery processes.
- Generate monthly reports on security incidents, vulnerabilities, and patch compliance.
Collaboration & Continuous Improvement
- Partner with IT, Cloud, and Helpdesk teams to implement security best practices.
- Contribute to automation, operational monitoring, and continuous improvement initiatives.
Required Skills & Experience:
Experience
- 58 years of experience in IT Security Operations or Managed Services.
- Proven experience supporting endpoint security and IAM environments.
Technical Skills
- Strong expertise in Endpoint Security and Management tools (Microsoft Defender, CrowdStrike, Intune).
- Deep understanding of IAM concepts including AD, Entra ID, SSO, MFA, RBAC, and PAM.
- Experience with patch management and endpoint compliance frameworks.
- Knowledge of NIST Cybersecurity Framework (CSF).
- Strong incident response and troubleshooting capabilities.
Education
- Bachelor's degree in Computer Science, Information Security, or related field.
Preferred Skills & Certifications
- Microsoft Security Operations Analyst (SC-200)
- CompTIA Security+
- Microsoft Intune (MD-102)
- Experience with automation and operational monitoring tools.
- Strong documentation, analytical, and collaboration skills.
Key Attributes
- Clear and professional communication skills.
- Proactive, detail-oriented, and adaptable in fast-paced environments.
- Strong customer focus with a continuous improvement mindset.
Why Join OwlSure
- Work in a security-first enterprise environment supporting global operations.
- Contribute to strengthening endpoint and identity security posture.
- Be part of a growing managed services and cybersecurity practice.
