Security Manager

Key Responsibilities:

Security Operations & Surveillance

• Supervise and monitor security staff assignments and daily operations.
• Conduct regular physical patrolling of critical areas including ingress/egress points, elevators, and common areas.
• Monitor CCTV systems, access control systems, alarms, and other surveillance equipment.
• Control building access and ensure proper visitor management procedures.

Emergency Response & Crisis Management

• Act as first responder during emergencies (fire, evacuation, medical incidents, human crisis).
• Coordinate with tenants, property management, and emergency services for swift response and evacuation.
• Ensure injured individuals are transported safely to medical facilities.
• Support development and execution of disaster management plans.
• Conduct weekly fire and emergency drills for staff.

Team Management & Training

• Supervise, train, and mentor security staff on procedures, safety protocols, and customer service.
• Conduct performance and behavior monitoring of contract staff.
• Manage staffing schedules, manpower allocation, and training compliance.
• Approve hiring and participate in interviews for contract security personnel.

Security Planning & Risk Management

• Develop and implement security strategies, policies, and procedures.
• Conduct risk assessments and ensure preventive measures are in place.
• Maintain updated security manuals, checklists, and SOPs.
• Ensure compliance with fire safety codes and building security regulations.

Incident Management & Reporting

• Conduct security investigations and prepare incident reports with root cause analysis.
• Maintain records of lost and found items and material movement tracking.
• Review after-hours reports and ensure timely escalation of issues.
• Maintain regular communication with property managers and stakeholders regarding incidents and recommendations.

Vendor & Stakeholder Coordination

• Conduct weekly meetings with security vendors and share MOMs with management and clients.
• Coordinate with property management for staffing needs, events, and security requirements.
• Ensure customer-facing staff receive appropriate briefings and training.

Administrative & Compliance Duties

• Maintain manpower records for on-roll and contract staff including training and compliance documentation.
• Ensure adherence to staffing schedules and security deployment plans.
• Assist in budgeting and cost management for security operations.