We are seeking a SOC Analyst / Cybersecurity Specialist to monitor, manage, and respond to security incidents across multiple client locations in India. The role involves working in a 24/7 SOC environment, providing timely incident response, threat monitoring, and contributing to service improvement initiatives. The ideal candidate has hands-on experience with SIEM tools, incident handling, and security orchestration.
Key Responsibilities:
- Provide technical inputs for monthly customer service review reports and contribute to Service Improvement Plans.
- Monitor ticket queues, ensuring timely updates and comprehensive closure summaries.
- Apply expertise in Incident, Change, Problem, Service Request, and Configuration Management processes.
- Manage, monitor, resolve, and report network security incidents involving equipment across multiple client locations.
- Conduct daily incident analysis and publish reports to enhance security transparency and oversight.
- Maintain compliance with security policies and processes while driving continuous improvement.
- Analyze key security metrics and escalate anomalies to appropriate teams.
- Operate in a 24/7 SOC environment to meet client cybersecurity monitoring and response requirements.
Required Education:
- Bachelor's Degree in Computer Science, Information Technology, Cybersecurity, or related field.
Preferred Education:
- Master's Degree in a relevant field.
Required Technical and Professional Expertise:
- Minimum 2+ years of experience with SIEM platforms such as QRadar, ArcSight, or Splunk.
- Proficiency in Incident Response and handling security events via SOC channels (SIEM, tickets, email, phone).
- Strong knowledge of threat intelligence, attack patterns, and security incident handling workflows.
- Expertise in threat modeling, use case development, and security policy review.
- Ability to triage, investigate, and escalate security incidents based on severity and impact.
Preferred Technical and Professional Experience:
- OEM Certified SOAR Specialist and CEH certification preferred.
- Hands-on experience with Security Orchestration, Automation, and Response (SOAR) technologies.
- Ability to work independently with a creative and proactive approach to security challenges.
- Strong time management and adaptability in fast-paced security environments.
- Exceptional interpersonal and teamwork skills for smooth collaboration.
- Commitment to continuous learning through workshops, certifications, and industry publications.
