Sea Logistics Customer Care Specialist (Export)

You will be joining our Customer Care Team to add your expertise + skills to the delivery ofCustomer Excellence.

You will support customers by providing helpful information, answering questions, + responding to complaints.Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensurecustomer satisfaction with our products, services + features.

How you create impact

• To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Salesand the Operational Care Center (OCC).
• To establish + strengthen operational relation to customer contact(s) through daily interactions, regularcare visits + pro-actively advising + consulting to ensure customer satisfaction.
• To qualify customer inquiries + provide quotations within the given price band, in line with the guidingleeway in decision-making, then following up to ensure quotations are accepted + closed.
• To support customer onboarding in line with working instructions, ensuring inclusion + transfer ofcustomer requirements into the KN systems alongside the (initial) customer order.
• To qualify + enter customer orders into the operational execution process.
• To collaborate with Finance to adjust credit limits based on daily business development + coordinatemeasures in case of challenges.
• To document, resolve, analyze all complaints + then identify, share + eliminate root causes.
• To create, review + refine customer reports.
• To ensure delivery against all financial targets + strategic objectives.

What we would like you to bring

• Minimum 3-5 years of experience in sea freight/export logistics.
• Exposure to customer service and customer-facing roles
• Strong knowledge of international shipping regulations, INCOTERMS, and export compliance.
• Familiarity with shipping documents such as Bill of Lading, Commercial Invoice, Packing List, and Certificate of Origin.
• Excellent communication and interpersonal skills.
• Strong problem-solving ability with a customer-centric mindset.
• Ability to work under pressure and manage multiple shipments simultaneously.

What's in it for you

At Kuehne+Nagel, you'll be part of a global logistics leader that believes in creating real impact-on business, on customers, and on careers. Here's what you can look forward to:

• Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
• People-Centric Culture: Join a team where your voice matters and people genuinely care.
• Learning & Development: Grow with us-personally and professionally-through world-class training and career pathways.
• Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
• Rewards & Recognition: Get rewarded for your passion, performance, and potential.
• Stability with Agility: Enjoy the best of both worlds-a trusted global brand with a startup spirit.