SDM-Transition Manager

Job Description: Transition Manager

Experience: 9 12 Years

Location: Chennai

Work mode: WFO

• Set project timeline
• Must have Strong Experience in Program management or Project Management
• Must have Experience in managing transition/ Projects in Banking processes
• Monitor project deliverables
• Update relevant stakeholders or team members on the project progress
• Coach and support project team members with tasks you assign them
  
  

Education Guidelines (Typical)

• Bachelor's Degree or equivalent experience
• Strong business acumen in project planning and management
• Strong verbal, written, and organizational skills
  
  

Purpose Of The Role

Transition Manager leads medium-touch transitions independently while supporting the RFP creation, ensuring the adherence to the plan and post contractual due diligence for a set of applications in a large account or a smaller single account with the objective of managing new Service transitions to Cognizant from clients or existing vendors by adhering to the transition process and framework laid out.

Areas Of Responsibilities

Transition Management: - Post-Contract Phase

Gain an in-depth understanding of Client requirements, expectations (SLAs, performance parameters etc.), standards and procedures and help establish exit (gating) criterion for the transition phases

Setup the transition/project management, track & report, governance of all transitions supported in line with the agreed transition methodology, framework and tools

Track scope changes and raise relevant CR's

Understand the contractual requirements from both client and Cognizant perspective

Help transition lead formulate strategies and plans for setting up a transition environment following a RFP win

Remind PM towards commercial transition project milestones (if any) and ensure that invoices are raised by the project manager with reference to these dates and/or on completion of deliverables

Review the outcome of the Transition deliverables to determine any corrective actions that could be taken to improve future delivery in terms of cost, quality and client satisfaction

Establish communication plan & ensure it is followed (both internal & external)

Monitor, evaluate & report risks during each phase of transition Pre-Contract Phase

Support RFP/RFIs and client visits

Delivery Support

• Help the transition manager Implement the change management plan
• Work with the delivery team and handhold them to ensure that there is a smooth transition into the steady state
  
  

Governance

• Raise relevant CRs as part of the post contract due diligence process
• Drive escalation processes for resource issues, delayed project phases such as non-progress of KT, missed deadlines and other planning issues
• Responsible for timely resolution of escalated issues and implementing appropriate corrective actions Ensure Transition processes in line with the transition methodology (managing risk, governance, quality assurance, issue resolution, reporting)
• Ensure Transition is within time and budget and meet the required level of quality
  
  

Knowledge Transition

• Plan and facilitate KT sessions during the Acquisition period and report progress to the Client Transition Management team
• Collect inputs to track the effectiveness of KT sessions and take corrective actions as necessary Identify technical constrains for niche KTs and use prior KR experiences and knowledge to propose unique staffing solutions
• Conduct and participate in risk audits, propose and implement mitigation plans for KTs that are hostile or that which are inadequate
• Ensure the team adhere to the Transition plan and KT process frameworks
  
  

Sales Support

• Work as part of the RFP team for any new or existing account and be responsible for the Transition Plan
  
  

People Management

• Guide Transition Analysts/Members, if any
• Provide inputs to the Transition Director to assist him in identifying cross-skilling/ training needs
  
  

Behavioral Skills

• Targeted professional must be confident, and able to communicate with people at all levels in various industries.
• They must be responsible, knowledgeable, convincing and able to adapt to change.
• The skills for Transition Managers vary greatly depending on the industry in which they are employed, however the most basic skills required are: (1) Confident communication and client handling; (2) Multitasking; (3) Organizational skills; (4) Program Management & Obviously Domain knowledge
  
  

Industry

• Banking
• Financial Services
• Information Technology & Services
  
  

Employment Type

• Full Time
  
  

Job Functions

• Project Management