SDM – Life and Annuities Insurance

Lead end-to-end delivery for Life and Annuities insurance operations, ensuring SLA compliance and high-quality service

Manage a team of functional and technical resources, providing guidance and performance management

Oversee US insurance policy administration, including new business, policy servicing, claims, and annuities processing

Ensure adherence to regulatory and compliance requirements in line with US insurance standards

Monitor operational KPIs, analyze trends, and drive process improvements for efficiency and accuracy

Liaise with clients, stakeholders, and internal teams to manage expectations and deliverables

Identify risks in delivery, escalate issues proactively, and implement mitigation strategies

Support strategic initiatives for operational transformation and digital enablement

Mentor and coach team members to enhance skills, knowledge, and career growth