While technology is the heart of our business, a global and diverse culture is the heart of our success. We love our people and we take pride in catering them to a culture built on transparency, diversity, integrity, learning and growth.
If working in an environment that encourages you to innovate and excel, not just in professional but personal life, interests you- you would enjoy your career with Quantiphi!
Role: Software Support Engineer
Experience Level: 1- 4 Years
Work location: Trivandrum
Key Responsibilities
We are seeking a
Support Engineer - Software Developer to manage, optimize, and enhance our cloud environments and applications. This hybrid role combines expert technical support with hands-on software development to build robust, scalable, and automated solutions.
- Provide expert technical support for cloud infrastructure (VMs, storage, networking, GKE) and applications, troubleshooting and resolving complex issues.
- Analyze logs and metrics to diagnose performance bottlenecks, security vulnerabilities, and application failures.
- Design, develop, and implement automation scripts and internal tools (Python/Go) to streamline operations, incident response, and infrastructure management.
- Contribute directly to application codebase improvements (e.g., FastAPI, observability, reliability, performance).
- Enhance monitoring, alerting, and self-healing capabilities for cloud infrastructure and applications.
- Participate in on-call rotations, performing root cause analysis and implementing code-based preventative measures.
- Collaborate with development teams to ensure operational excellence, scalability, and reliability in new features.
- Drive continuous improvement through proactive monitoring, performance optimization, cost management, and Infrastructure as Code (Terraform).
- Document technical tasks, procedures, and developed solutions for knowledge transfer and consistent operation.
Must Have Skills
Cloud & Infrastructure:
- Strong experience deploying, maintaining, and troubleshooting GCP services (Compute Engine, GKE, Cloud SQL, Cloud Monitoring, etc.).
- Proficiency in Linux administration and scripting (Bash, Python) for automation and system management.
- Understanding of service-oriented architecture and cloud design patterns.
Backend Development & Reliability
- Hands-on experience with Python (FastAPI) for API development, debugging, and performance optimization.
- Familiarity with SQL/NoSQL databases and message queues (Pub/Sub, Kafka) for data investigation and building resilient systems.
- Expertise in analyzing logs and metrics (Cloud Logging, Cloud Monitoring) to diagnose issues and implementing observability features within application code.
Frontend Development & Support
- Experience with TypeScript/Angular (and/or Flutter) for frontend development, debugging, and troubleshooting UI/API integration issues.
- Ability to diagnose and propose code-based solutions for common frontend problems.
DevOps & Automation
- Proficiency in designing, implementing, and troubleshooting CI/CD pipelines (ADO CI/CD, Cloud Build).
- Strong experience with Infrastructure as Code (Terraform) for managing cloud resources.
- Proven ability to develop automation scripts and tools to improve operational efficiency and reliability.
General Engineering & Support
- Excellent problem-solving and communication skills, able to articulate complex technical issues and solutions.
- Ability to work under pressure, resolve critical incidents, and drive long-term improvements through code.
- Strong documentation skills (runbooks, incident reports, technical designs).
- Proactive approach to identifying issues and implementing preventative measures via code/automation.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
