Job Title: Scrum Master / Project Manager
Location: Gurgaon
Experience: 8+ Years
Job Summary
We are seeking an experienced
Scrum Master / Project Manager with strong expertise in
Agile Scrum practices, Project Lifecycle (PLC), HDLC lifecycle management, and
Telecom program delivery. The ideal candidate will lead cross-functional teams, manage end-to-end project execution, ensure timely delivery, and act as a bridge between business stakeholders, users, and technical teams.
This role requires a hands-on leader with excellent stakeholder management, user governance experience, and deep understanding of telecom operations and delivery frameworks.
Key ResponsibilitiesAgile & Scrum Leadership
- Act as a Scrum Master for Agile teams, facilitating Scrum ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
- Ensure adherence to Agile/Scrum best practices and promote continuous improvement.
- Remove impediments and proactively manage risks to keep teams productive.
- Coach teams on Agile mindset, velocity improvement, and delivery predictability.
Project & Delivery Management (PLC / HDLC)
- Manage the complete Project Life Cycle (PLC) from initiation, planning, execution, monitoring, to closure.
- Oversee HDLC (High-Level / Hybrid Development Life Cycle) activities including requirement analysis, design, development, testing, deployment, and support.
- Define project scope, timelines, milestones, dependencies, and deliverables.
- Track progress using KPIs, dashboards, and regular status reporting.
Telecom Program & Operations Management
- Lead and manage Telecom-related projects across network, OSS/BSS, infrastructure, and service platforms.
- Coordinate with telecom stakeholders including network, core, operations, vendors, and service providers.
- Ensure compliance with telecom standards, SLAs, and operational requirements.
- Support transformation initiatives across 4G/5G, VoIP, IMS, OSS/BSS, and enterprise telecom solutions.
User & Stakeholder Management
- Manage user onboarding, access governance, role mapping, and lifecycle management within project scope.
- Act as the primary point of contact for business users, product owners, and leadership.
- Gather, validate, and manage user requirements, change requests, and approvals.
- Ensure high customer satisfaction through transparent communication and delivery.
Governance, Risk & Compliance
- Ensure project governance, documentation, and audit readiness.
- Identify, assess, and mitigate project risks and dependencies.
- Manage change management processes, approvals, and impact analysis.
- Maintain RAID logs (Risks, Assumptions, Issues, Dependencies).
Reporting & Documentation
- Prepare and maintain project plans, status reports, dashboards, and executive summaries.
- Ensure proper documentation across BRD, FSD, HLD, LLD, SOPs, and Runbooks.
- Conduct project reviews and lessons learned sessions.
Required Skills & Competencies Core Skills
- Strong experience as Scrum Master and Project Manager
- Deep understanding of PLC and HDLC lifecycles
- Telecom domain knowledge (Network / OSS / BSS / Infra / Services)
- Agile, Scrum, and Hybrid delivery models
- User and stakeholder management
Technical & Tools Knowledge
- Agile tools: Jira, Confluence, Azure DevOps (or equivalent)
- MS Project / Excel / PowerPoint for planning and reporting
- Understanding of ITIL processes (Incident, Change, Problem)
Soft Skills
- Excellent communication and stakeholder management skills
- Strong leadership, facilitation, and conflict resolution abilities
- Analytical and problem-solving mindset
- Ability to work in fast-paced, multi-project environments
Education & Certifications
- Bachelor's degree in Engineering, Computer Science, or related field
- Scrum Master Certification (CSM / PSM) Preferred
- PMP / Prince2 / SAFe Added advantage
- ITIL certification Good to have
Experience Requirement
- 8+ years of overall experience in Project Management / Scrum Master roles
- Minimum 45 years in Agile/Scrum-driven environments
- Proven experience delivering Telecom or large-scale IT projects
Skills: hdlc,management,documentation,teams,telecom,scrum,project,agile
