Description
Role : Senior Product Manager - Business Platforms
Location : Pune (Baner)
Product Scope : Internal Platforms used across Business Verticals
About the Role internal platforms are mission-critical to scale our High-Tech + High-Touch model. This role exists to eliminate operational friction, codify undocumented workflows, and convert ground realities into scalable digital systems - without waiting for business teams to handhold. This is not a PRD-only role. You are expected to discover, define, and decide.
Key Responsibilities
- Product Discovery & Workflow Ownership :
- Independently identify missing, broken, or manual workflows across internal platforms.
- Perform competition & industry research (NBFCs, fintech ops tools, rural finance players) to identify proven patterns.
- Deeply analyse :
- Internal support tickets (L1/L2)
- Ops escalations
- Audit observations
- Field feedback from Branch, RM, Credit Ops, Collections
- Convert ambiguity into clear workflows, states, roles, and system boundaries.
- Backlog Building & Business Prioritization :
- Own the end-to-end backlog for internal platforms.
- Prioritize ruthlessly based on :
- Business impact
- Regulatory risk
- Ops scalability
- Cost-to-serve reduction
- Drive quarterly and monthly prioritisation with Tech, Ops, Risk, and Compliance.
- Data & Dashboard-Driven Product Management :
- Define and track operational KPIs (TATs, rework %, exception rates, escalations).
- Work with Data teams to :
- Build dashboards that expose inefficiencies
- Use data to justify prioritisation decisions
- Ensure product decisions are defensible with data, not opinions.
- Regulatory & Audit Readiness :
- Design workflows aligned with :
- RBI IT & NBFC guidelines :
- Audit trails, maker-checker controls, role-based access
- Actively close audit observations through system design, not SOPs alone.
- Partner with Compliance & Risk teams proactivelybefore audits.
- Partner & Integration Ownership :
- Own product flows involving partners such as :
- KYC providers
- Credit bureaus
- Payment gateways
- Define SLAs, failure handling, fallbacks, and reconciliation workflows.
- Ensure partner dependencies do not become operational blind spots.
This Role Is NOT For You If
- You rely only on stakeholders to define workflows.
- You avoid ops complexity or regulatory discussions.
- You are uncomfortable deep-diving into support tickets or field realities.
Requirements
- 6-10+ years in Product Management, preferably in fintech, NBFC, lending, or ops heavy platforms.
- Proven ability to design complex internal workflows from scratch.
- Strong comfort with data, dashboards, and operational metrics.
- Hands-on experience dealing with regulatory audits or compliance-driven systems.
- Ability to engage confidently with :
- Field teams
- Ops heads
- Engineering
- Risk & Compliance
- High ownership mindset - does not wait for requirements.
Benefits
SarvaGram is on a mission to revolutionise financial services for millions in rural India. We're building the nation's first data-driven platform that combines cutting-edge technology with a human touch to unlock financial possibilities for underserved households. This is your chance to be at the forefront of innovation. Join us and :
- Shape the future of FinTech : We're not just building a product, we're creating a new category. Be a part of defining the future of financial inclusion for rural India.
- Embrace a high-growth, high-impact environment : This is a non-linear growth opportunity. Build a platform used by millions and witness the network effect drive massive scale.
- Tackle real-world challenges : Apply your skills to solve critical problems and directly empower rural communities.
- Craft solutions that touch lives : Develop innovative products used by diverse household members, each with unique needs
(ref:hirist.tech)
