Position Type: Permanent
Role: SAP Support Consultant
Experience: 710 Years
Work Location: Hyderabad / Bangalore / Chennai
Work Mode: Hybrid
Shift Timings: 12:00 PM 9:00 PM
About the Company
Movate is a new-age services company that harnesses the power of digital technologies to reimagine customer engagements. We enable businesses to anticipate and respond effectively to disruptions through our digital, technology, and support services.
We are a global customer experience and technology consulting services provider and a trusted digital transformation partner for some of the world's top innovators across industriesfrom mid-market players to large enterprises. With a diverse workforce of over 11,500 customer-centric professionals across 20 global locations, Movate is committed to driving innovation and delivering exceptional value to its clients.
Position Summary
We are seeking an experienced SAP Support Consultant to manage and resolve Priority 3 (P3) and Priority 4 (P4) incidents and service requests. The ideal candidate will possess strong SAP technical and functional expertise, excellent troubleshooting skills, and the ability to deliver high-quality solutions while meeting SLA commitments. This role requires direct customer interaction and a strong focus on customer satisfaction.
Key Responsibilities
- Resolve SAP P3 and P4 incidents and service requests within defined SLAs
- Analyze, troubleshoot, and resolve functional and technical issues across SAP systems
- Access client SAP environments to investigate issues and implement fixes or configuration changes
- Communicate effectively with customers via calls, emails, and meetings to understand issues and provide timely updates
- Apply appropriate solutions, enhancements, or workarounds based on root cause analysis
- Validate implemented solutions and ensure proper closure of support tickets
- Prepare and maintain documentation including Root Cause Analysis (RCA), solution steps, and knowledge base articles
- Collaborate with cross-functional teams such as Basis, ABAP, Functional, and Security teams as required
- Ensure adherence to change management, access control, and compliance policies
- Maintain high levels of customer satisfaction through clear communication and timely issue resolution
Primary Skills
- SAP Application Support
- SAP Support Consultant P3 & P4 Ticket Handling SAP SuccessFactors Consultant
- P3 & P4 Ticket Handling
- SAP Debugging
- Incident and Service Request Management
Required Skills & Qualifications
- Bachelor's degree in Computer Science, Information Technology, Business, or a related field
- 5+ years of experience in SAP Application Support across one or more SAP modules
- Strong understanding of SAP functional processes and cross-module integration
- Hands-on experience with ticketing tools such as ServiceNow, JIRA, Remedy, or similar platforms
- Ability to analyze logs, debug issues, and perform configuration changes
- Strong troubleshooting and root cause analysis capabilities
- Good understanding of ITIL processes and SLA-driven support environments
- Excellent verbal and written communication skills
- Ability to interact independently with business users and key stakeholders
