Job Description SAP Support Consultant
Position: SAP Support Consultant
Employment Type: Contract
Experience: 710 Years
Location: Hyderabad / Bangalore / Chennai
Work Mode: Hybrid
Shift Timing: 12:00 PM 9:00 PM (IST)
Position Summary
We are looking for an experienced SAP Support Consultant to provide application support for SAP environments by managing and resolving Priority 3 (P3) and Priority 4 (P4) incidents and service requests.
The ideal candidate should possess strong troubleshooting skills, SAP debugging experience, and the ability to work in an SLA-driven support environment. The role involves analyzing system issues, providing solutions, coordinating with technical teams, and ensuring high levels of customer satisfaction.
Key Responsibilities
- Resolve SAP P3 & P4 incidents and service requests within defined SLA timelines.
- Analyze, troubleshoot, and resolve functional and technical issues in SAP applications.
- Access client SAP environments to investigate system issues and implement fixes or configuration changes.
- Communicate with customers through calls, emails, and meetings to understand issues and provide status updates.
- Perform root cause analysis (RCA) and provide long-term solutions or workarounds.
- Validate solutions after implementation and ensure proper closure of support tickets.
- Maintain detailed documentation including RCA reports, solution steps, and knowledge base articles.
- Collaborate with cross-functional teams including SAP Basis, ABAP, Functional, and Security teams when required.
- Follow change management and access control processes.
- Ensure high levels of customer satisfaction through timely issue resolution and clear communication.
Required Skills & Qualifications
- Bachelor's degree in Information Technology, Computer Science, Business, or a related field.
- 5+ years of experience in SAP Application Support across one or more SAP modules.
- Strong understanding of SAP functional processes and module integration.
- Experience working with ticketing tools such as ServiceNow, JIRA, or Remedy.
- Ability to analyze system logs, debug issues, and perform configuration changes.
- Strong troubleshooting and root cause analysis skills.
- Good understanding of cross-module dependencies in SAP environments.
- Experience working in ITIL-based and SLA-driven support environments.
- Excellent communication and stakeholder management skills.
- Ability to work independently with business users and technical teams.
Primary Skills
- SAP Application Support
- P3 & P4 Incident Management
- SAP Debugging
- Ticket Management (ServiceNow / JIRA / Remedy)
- Root Cause Analysis
- SLA-based Support
- SAP Functional Troubleshooting
