SAP Service Operations Support Specialist

Location:

Chennai, Tamil Nadu, India

Job ID:

R0125454

Date Posted:

2026-04-14

Company Name:

HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED

Profession (Job Category):

Administration & Facilities

Job Schedule:

Full time

Remote:

No

Job Description:

The opportunity:

Hitachi Energy strengthen our European Service Operations we are building a centralized Operations. Support Team. As an Operations Support Specialist, you will play a key role in ensuring data accuracy, operational excellence, and smooth execution of service and project processes across 8 countries. This role combines data management, process stewardship, operational support, and close collaboration with service delivery teams, controllers, SLA and project managers. Opportunity to build and shape a newly formed European central operations support hub.

How you'll make an impact:

• Collaboration with service teams across multiple countries.

• Growth opportunities within operations, service management, or data/process roles.

• Flexible working environment and a supportive team culture.

• In this role, you will support service operations across multiple European countries by ensuring high-quality.

• master data, accurate transactional handling, timely milestone updates, and reliable

• documentation and invoicing processes. You will act as a central point of coordination between service

• teams, controllers, SLA and project managers to keep operational workflows running smoothly and efficiently.

• Create, maintain and update material master data in SAP for general and order specific use in line with operational requirements.

• Ensure accuracy, completeness, and consistency of material data across systems by regular review

• and update based on input from SCM and service delivery team.

• Correct data inconsistencies and coordinate with stakeholders for changes or new material

• Monitor data quality KPIs and support continuous improvement initiatives.

• Track and maintain On-Time-Delivery (OTD) milestones in relevant systems (SAP / GPP) based on operations inputs.

• Ensure project and service order timelines are correct and up to date.

• Support weekly/monthly reporting and escalate potential delays proactively to quality management.

• Warranty Provision Management

• Create and update warranty provisions for customer orders in SAP.

• Ensure correct allocation of warranty costs and align with finance and service teams.

• Validate documentation and maintain accurate contractual records on warranty start and end dates.

• Maintain customer master data (SAP MDG) to ensure consistency across all platforms. Process new customer on-boarding request from operations

• Clarify missing information directly with operations or customer to complete onboarding on time.

• Validate and process new customer entries and resolve data inaccuracies.

• Coordinate with internal teams to uphold data quality standards.

• Service Order Booking & Maintenance

• Create and update service order bookings based on sales and controlling inputs

• Ensure accurate cost allocation, activity recording, and compliance with internal processes.

• Coordinate closely with service technicians and planners to ensure timely data entries.

• Contractual Guarantee Requests & Processing

• Support projects managers by review and process contractual bank guarantee requests.. Validate data, coordinate approvals, and ensure correct postings in the relevant systems. Keep an accurate audit trail and support compliance requirements.

• Time Booking for Commissioning Engineers (Cx)

• Support time bookings for Cx engineers in time booking systems (CollApp and eTime).

• Ensure completeness and correctness of technicians time entries.

• Resolve discrepancies and maintain high and on time booking accuracy.

• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for yourcolleagues and the business.

Your Background:

• Apprenticeship, vocational degree, or business/technical education in administration, operations,

• supply chain, finance, or equivalent practical experience.

• Experience in service operations, order handling, or similar administrative/operational roles.

• Solid understanding of SAP modules (e.g., MM, SD, CS) or willingness to learn quickly.

• Proficiency in Microsoft Office applications (Excel, Word, Outlook, PowerPoint), including

• managing datasets, creating reports, and handling operational documentation.

• Apprenticeship, vocational degree, or business/technical education in administration, operations,

• supply chain, finance, or equivalent practical experience.

• Experience in service operations, order handling, or similar administrative/operational roles.

• Solid understanding of SAP modules (e.g., MM, SD, CS) or willingness to learn quickly.

• Proficiency in Microsoft Office applications (Excel, Word, Outlook, PowerPoint), including

• managing datasets, creating reports, and handling operational documentation.

• Strong analytical mindset and attention to detail.

• Ability to manage multiple tasks and work with stakeholders across countries and cultures.

• Good communication skills in English additional European languages are a plus.

• Experience in data management or master data administration.

• Familiarity with service operations processes.

• Knowledge of tools such as ADP etime, SAP, Salesforce.

• Proactive problem solving and continuous improvement mindset.

• Ability to work effectively in a virtual, multicultural team.

• COC & COP Bookings & Invoicing

• Perform Collaborative Operations Center (COC) and Customer Operations Portal (COP) bookings.

• Support invoicing processes, validate financial entries, and coordinate follow-up with finance.

• Ensure accurate billing and timely completion of financial processes.

• SAP Handling & Support

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