SAP Service Cloud v2 (ISU) Technical Consultant

Role: SAP Service Cloud v2 (ISU) Technical Consultant

Location: Remote (Off Shore from India)

Shift : 02:00 PM to 11:00 PM IST

Duration: 06-12 months

Must Have skills: IS Utility Domain clients Experience

Overview

We an experienced SAP Service Cloud V2 Consultants (Functional & Technical Consultant) to lead the implementation of a next-generation customer engagement platform as part of a large-scale S/4HANA transformation. The role spans planning through hyper care — managing system integrators, cross-functional stakeholders, and ensuring alignment across S/4HANA, SAP BTP, and related systems. A balance of strategic oversight and hands-on delivery is essential.

Key responsibilities

Lead end-to-end SAP Service Cloud v2 implementation (planning through hyper care), managing scope, schedule, budget, and deliverables in line with PMO standards

Serve as primary liaison between business stakeholders (customer service, field ops, communications) and IT; facilitate requirements and design workshops

Ensure integration with SAP S/4HANA (IS-U/CCS), SAP BTP Integration Suite, and third-party systems

Oversee SIT, UAT, cutover, and hyper care transition to AMS

Experience & qualifications

10+ years of IT project management experience with enterprise system implementations

Direct experience with SAP Service Cloud v2 in any capacity (functional lead Or Technical Lead product owner, or key contributor) — required

SAP Service Cloud v1 (C4C) candidates strongly considered with demonstrated understanding of the v2 transition

Utilities industry experience preferred; familiarity with customer service ops and regulated environments a plus

Exposure to S/4HANA programs where Service Cloud is part of a broader ERP/CX roadmap

Must have experience working with IS Utility client for S4HANA transformation.

Familiarity with SAP BTP, omnichannel integrations, data migration, and governance practices

Experience with Agile and hybrid delivery models

Strong stakeholder management and communication skills