Job Description
International Card Services (ICS) brings together our International Consumer, Small Business Services (SBS), and Middle and Large-Market Corporate segments. ICS issues products in 27 countries and is responsible for two Joint Ventures – AMEX (Middle East) B.S.C. (c) and American Express Saudi Arabia. The leaders in these countries are empowered to make decisions at a local level, whilst being supported by two central cross-market teams – the Centre of Excellence, and Governance & Control.
Responsibilities
As a Manager, Delivery Management, you will drive the planning, execution, and delivery of large-scale, cross-platform technical programs. You will partner closely with engineering, product, and business teams to ensure strategic alignment, technical rigor, and successful outcomes. This is a critical role within our organization, responsible for enabling collaboration across multiple technology and product platforms.
Note: Having a certification in Salesforce will be considered a strong advantage and added bonus for this role.
Key Responsibilities
Program Strategy & Execution:
- Define, plan, and drive end-to-end execution of complex technical programs aligned with strategic goals and product roadmaps.
- Develop multi-quarter program plans, roadmaps, success metrics, and schedules in collaboration with Engineering, Product, Design, and Business stakeholders.
- Own the overall delivery lifecycle, including scope definition, resource planning, milestone tracking, dependency management, and risk mitigation.
- Manage multiple concurrent programs, prioritizing based on business impact and organizational capacity.
- Comfortable presenting to senior leadership with clarity and precision.
Stakeholder Management & Communication
- Serve as the primary point of contact across engineering, product, security, compliance, and business units.
- Regularly report program status, key metrics, risks, and mitigation plans to executive leadership.
- Drive stakeholder alignment through structured updates, steering committees, and decision-making forums.
Risk & Dependency Management
- Identify, document, and actively manage program risks, issues, and dependencies.
- Partner closely with engineering product and dependency partners to drive resolution and ensure cross-platform delivery success.
- Ensure contingency planning and proactive risk mitigation across teams.
Process Optimization & Governance
- Champion Agile best practices and adapt methodologies to suit program scale and complexity.
- Implement and refine program management frameworks, tools (e.g., Jira, Confluence), and governance structures.
- Drive continuous improvement and knowledge sharing across TPM and engineering teams.
Leadership & Influence
- Act as a trusted advisor to engineering and product leadership.
- Mentor junior TPMs and strengthen the TPM function within the organization.
- Foster a culture of transparency, accountability, and technical excellence.
Technical Acumen
- Understand system architecture, integrations, and scalability considerations to effectively engage with technical teams.
- Facilitate discussions to ensure programs align with sound engineering and platform strategies.
Qualifications
- Bachelor's degree in Computer Science, Engineering, or a related technical field (Master's preferred).
- 9+ years of experience in technical program management, engineering, or technical product management roles.
- Proven success driving complex, cross-functional programs from conception to delivery in enterprise or large-scale tech environments.
- Strong understanding of Agile, Scrum, and/or SAFe methodologies.
- Experience with cloud platforms, APIs, data pipelines, or enterprise systems (e.g., Salesforce, ERP) is a strong plus.
- Salesforce certification is a significant advantage.
- Excellent communication, organization, and stakeholder management skills.
- Comfortable presenting to senior leadership with clarity and precision.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
