Functional conusltant - SD O2C - who worked in migration.
- Purpose of the Job
- Support operations in area of SAP Order to Cash & Transport mgmt. on S4 HANA.
- Analyze incidents in detail. Prepare root cause analysis & solution to address issues.
- Accountable for functional validation of CD/CI changes, Regression testing coverage, Integration testing & support project UAT defects, Hyper care period.
- Drive critical incident calls from the functional perspective (O2C & TM).
- Support Application performance manager for topics requiring SAP functional expertise.
- Business environment
Main Characteristics
- Be part of an IT organization which has outsourced many of its activities to vendors.
- Daily interaction within a virtual organization spread across Global Zones
- Work in a fast moving & multi-cultural organization, serving the internal customers with a high degree of professionalism.
- Ability to proceed with quick analysis and decision making, reacting fast to changes while cooperating with different partners
- Be confronted with a complex & fragmented IT landscape incorporating various technologies
Key contacts: (internal - external)
- Internal: IT Performance Managers, IT Project Managers, ABI Business stakeholders
- External:
- Accountabilities
Key Accountabilities
- Responsible for incident analysis and resolution related to Order to Cash & Transport management process in S4H.
- Work with business teams to understand the issue & to provide timely resolution.
- Own the IT Operations for the said process to ensure no business impact due to Incidents.
- Provide detailed Root cause analysis. Clearly define corrective & preventive actions.
- Follow ITSM process in resolving incidents & adhering to SLAs.
- Create problem tickets & features to implement solutions/GAPs identified from Incident analysis.
- Work with product teams to prioritize features as per the business urgency.
- Own the end to end resolution of incidents while working with technical & integration teams.
- Execute work arounds to manage crisis situations.
- Review the FD, TD documents, test scripts. Participate in KT sessions.
- Retain knowledge of SAP Order to Cash & Transport Management processes within IT Operations.
- Participate in functional validations & testing as part of upgrade projects/planned maintenance down time.
- Support driving the UAT, Key user training & Hyper cares for the new roll outs.
- Qualifications and Technical competencies required
Education
- University degree level or equal by experience, combining Information Technology and Business management
Experience & Technical Competencies
- 8-10 Years of experience in SAP O2C & SAP Transport management with focus in AMS/Application support projects.
- Expertise in S4H SD- Sales order & contract mgmt., Order scheduling, availability checks, Pricing, Credit mgmt., Dispute mgmt., Consignment, Services.
- Expertise in S4H TM(Side car)- Freight rate mgmt. in S4H & by external integration, Freight rate provisioning, FU/FO setup, Transportation planning & Execution. Freight settlements. Exposure to LMD(Last Mile Delivery) & route settlements.
- Strong integration knowledge of O2C-TM with R2R, P2P, MDM processes.
- Candidate should have strong SPRO configuration, Business process & master data understanding to support IT operations.
- Exposure to global application in an integrated environment. Understanding of custom solutions, workflow approvals, BRF+, Basis ABAP Debug from functional perspective.
- Experience in Incident management involving complex integrated system landscape.
- Good understanding of SAP Fiori usage for running business processes in S4H.
- Experience working on change & problem management. Usage of SNOW, Azure Devops, solution manager for u
Behavioural competencies
- Ownership to drive results and strive for excellence
- Excellent communication and writing skills
- Strong interpersonal skill, including team spirit, communication, motivation, adherence to deadlines & self-discipline
- Able to act in a multi-national, inter-cultural environment.
- Structured problem-solving skills & focus during crisis situations.
Language Skills
- English (Fluent: ability to clearly address various levels of management and handle problematic situations in writing and in oral)
