Purpose
Support customers in the implementation, and support of specific SAP modules . This role uses consulting skills, business knowledge, and SAP solution expertise to effectively implement and integrate SAP technology into the customer's business environment in order to achieve the expected business results.
Knowledge/ Experience/ Skills Required
- Bachelor of Science in Information Technology or related field
- At least 5+ years of SAP experience in implementation projects
- Strong knowledge in Sales and Distribution.
- Integration to other SAP modules e.g MM, FICO, PP, PS, QM, CRM would be added advantages.
- Strong analytical and problem-solving skills
- Willingness and ability to learn other areas outside areas of expertise
- Good English spoken and writing skills
- Efficiently communicate both verbally and in written form
- Good interpersonal skills and customer service skills
- Be able to coordinate with other teams throughout the global organization
- Positive and self-motivated personality
- Strong desire to work in a collaborative environment
- Self-motivated and has a healthy respect for deadlines
Key Responsibilities
- The Consultant facilitates the implementation and support of SAP modules to enhance the customer's business functionality and overall performance, while maintaining a high degree of customer satisfaction through active participation in Workshops, Testing engagements with Key Users, Train the Trainer and Discussions, etc.
- Responsible primarily for successful implementation of SAP, providing functional expertise, guidance, presentation, and instruction on SAP products to clients
- Understand the SGT solution template and deploy this during the roll out projects across the business.
- Analyze the as-is business processes and scenarios of the customer and recommend/develop to-be solutions to meet the requirements using SAP standard functions as best possible.
- Identify true gaps and address them via the Change Request process with the intention of improving the SGT solution template fit to be rolled out globally.
- Design, configuration and testing of the SAP solutions.
- Participate in the key data activities in migrating legacy data into SAP using the tools and templates of the SGT solution.
- Document solution using the tools supported by the SGT program; Blueprint document, Functional specifications, Test scenarios and scripts, Training material and any other documentations required for workshops, discussion, status updates etc.
- Carry out complex assignments requiring the development of new or improved procedures
- Provide detailed knowledge of SAP best practices. Experience in SAP troubleshooting skills : investigate, analyze, and solve software problems and map client business requirements, processes and objectives; develop necessary product modifications to satisfy clients needs.
- Provide level 3 support supporting the SGT support team in managing complex support issues
- Maintain a thorough knowledge of the organization and adheres to all organizational standards
