SAP Project Manager

We are seeking an experienced Project Manager with a strong OTC or MM functional background to manage end-to-end SAP Application Management Services (AMS) engagements. The role focuses on ticket governance, SLA management, stakeholder communication, and global delivery oversight, with exposure to implementation and transition activities.

Key Responsibilities

Own SAP AMS delivery ensuring SLA and KPI compliance

Drive daily ticket triage, prioritization, and resolution

Manage incidents, problems, changes, and service requests

Lead daily stand-ups, weekly governance calls, and monthly service reviews

Act as the primary interface with customer IT and business stakeholders

Handle escalations, risks, and issue follow-ups to closure

Provide functional oversight leveraging SAP OTC or SAP MM expertise

Manage global onshore/offshore teams and ensure delivery accountability

Prepare and present daily, weekly, and monthly management reports. (Management Reporting)

Support AMS transitions, hypercare, or stabilization (good to have)

Required Skills

Strong experience in SAP OTC or SAP MM

7-10 Years of Total experience

Hands on SAP AMS delivery and governance experience

Excellent understanding of ITIL-based support processes

Strong stakeholder management and customer-facing skills

Exceptional verbal and written communication skills

Proven ability to manage SLAs, backlog aging, MTTR, and CSAT

Experience with ServiceNow, JIRA, SAP Solution Manager, or similar tools

Ability to work in a global delivery, shift-based environment

Exposure to SAP ECC and/or S/4HANA landscapes

Good to Have

SAP implementation or rollout experience

ITIL, PMP, or SAP Activate certification

Automotive Client experience