SAP Manufacturing Senior Lead Consultant

Key Responsibilities

Lead SAP DevOps & AMS support operations, ensuring system stability, high availability, and performance.

DevOps management Review, Dispositioning, Prioritization and delivery of multiple Continuous improvement items and issue resolution.

Manage incident, problem, and change management processes, ensuring alignment with ITIL best practices.

Own Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for SAP AMS services, driving continuous improvement.

Develop solutions and business case alternatives. Actively participates in complex design and technical discussions, and decision-making processes.

Oversee root cause analysis and preventive maintenance for recurring SAP system issues.

Drive automation and proactive monitoring initiatives to improve system efficiency and reduce downtime.

Optimize SAP application performance, ensuring best practices in system tuning and capacity planning.

Lead and mentor a team of SAP AMS consultants, developers, and support analysts.

Develop solutions and business case alternatives. Actively participates in complex design and technical discussions, and decision-making processes. Foster a culture of continuous learning, innovation, and service excellence within the AMS team.

Work closely with SAP COE, Basis, Security, Infrastructure, and Business Process Owners to streamline AMS operations.

Ensure seamless integration between SAP modules (FI/CO, MM, SD, PP, QM, WM, PM, PS, HR) and third-party applications.

Support and drive SAP upgrade, patching, and migration activities, ensuring minimal business impact.

Implement Agile and DevOps practices in SAP AMS operations for improved service delivery.

Leverage CI/CD pipelines and automation tools to enhance SAP deployment processes.

Collaborate with SAP development teams to integrate AMS with new enhancements and projects.

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Required Skills & Qualifications

Technical Skills

12+ years of SAP AMS experience in managing large-scale SAP landscapes.

Expertise in SAP ECC & S/4HANA support, issue resolution, and system optimization.

Strong understanding of SAP modules (FI/CO, MM, SD, PP, QM, WM, PM, PS, HR, BI/BW, SAC, ABAP, and integrations).

Experience with SAP Basis administration, transport management (CTS+, gCTS, ChaRM), and security roles & authorizations.

Familiarity with cloud-based SAP solutions (SAP BTP, AWS, Azure, GCP) and hybrid SAP environments.

Proficiency in ITIL framework, incident management tools (ServiceNow, Remedy), and ticket management best practices.

Exposure to SAP Fiori, UI5, and other modern SAP UX technologies.

Knowledge of DevOps, CI/CD tools (Jenkins, GitHub, Azure DevOps, SAP Cloud Transport Management Service) is a plus.

Soft Skills

Strong leadership and team management abilities.

Excellent problem-solving, analytical, and decision-making skills.

Ability to work in a fast-paced, customer-centric environment.

Strong communication and stakeholder management skills.

Ability to collaborate across business and IT teams to drive efficiency.

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Preferred Qualifications

Bachelor s Degree in Computer Science, Engineering, Business, or a related field.

SAP certification in AMS, S/4HANA, or relevant modules (preferred).

Experience working in an ITIL, Agile, or DevOps-driven SAP environment.

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