Key Responsibilities
- Lead SAP DevOps AMS support operations , ensuring system stability, high availability, and performance.
- DevOps management Review, Dispositioning, Prioritization and delivery of multiple Continuous improvement items and issue resolution.
- Manage incident, problem, and change management processes, ensuring alignment with ITIL best practices.
- Own Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for SAP AMS services, driving continuous improvement.
- Develop solutions and business case alternatives. Actively participates in complex design and technical discussions, and decision-making processes.
- Oversee root cause analysis and preventive maintenance for recurring SAP system issues.
- Drive automation and proactive monitoring initiatives to improve system efficiency and reduce downtime.
- Optimize SAP application performance , ensuring best practices in system tuning and capacity planning.
- Lead and mentor a team of SAP AMS consultants, developers, and support analysts .
- Develop solutions and business case alternatives. Actively participates in complex design and technical discussions, and decision-making processes. Foster a culture of continuous learning, innovation, and service excellence within the AMS team.
- Work closely with SAP COE, Basis, Security, Infrastructure, and Business Process Owners to streamline AMS operations.
- Ensure seamless integration between SAP modules (FI/CO, MM, SD, PP, QM, WM, PM, PS, HR) and third-party applications.
- Support and drive SAP upgrade, patching, and migration activities, ensuring minimal business impact.
- Implement Agile and DevOps practices in SAP AMS operations for improved service delivery.
- Leverage CI/CD pipelines and automation tools to enhance SAP deployment processes.
- Collaborate with SAP development teams to integrate AMS with new enhancements and projects.
Required Skills Qualifications
Technical Skills
- 10+ years of SAP AMS experience in managing large-scale SAP landscapes.
- Expertise in SAP ECC S/4HANA support, issue resolution, and system optimization.
- Strong understanding of SAP modules (FI/CO, MM, SD, PP, QM, WM, PM, PS, HR, BI/BW, SAC, ABAP, and integrations) .
- Experience with SAP Basis administration, transport management (CTS+, gCTS, ChaRM), and security roles authorizations .
- Familiarity with cloud-based SAP solutions (SAP BTP, AWS, Azure, GCP) and hybrid SAP environments.
- Proficiency in ITIL framework , incident management tools (ServiceNow, Remedy), and ticket management best practices.
- Exposure to SAP Fiori, UI5, and other modern SAP UX technologies .
- Knowledge of DevOps, CI/CD tools (Jenkins, GitHub, Azure DevOps, SAP Cloud Transport Management Service) is a plus.
Soft Skills
- Strong leadership and team management abilities.
- Excellent problem-solving, analytical, and decision-making skills.
- Ability to work in a fast-paced, customer-centric environment .
- Strong communication and stakeholder management skills.
- Ability to collaborate across business and IT teams to drive efficiency.
Preferred Qualifications
- Bachelor s Degree in Computer Science, Engineering, Business, or a related field.
- SAP certification in AMS, S/4HANA, or relevant modules (preferred).
- Experience working in an ITIL, Agile, or DevOps-driven SAP environment.
