Job description:
Technical Support Engineer SAP Datasphere & Databricks
Department: Data Platforms (Enterprise IT)
Role Overview
Client is seeking a Technical Support Engineer specializing in SAP Datasphere and Databricks to provide L1/L2 support for our global Data & Analytics platforms. This role ensures high availability, reliability, and performance of critical data services that power scientific and business insights across the organization.
The ideal candidate will have hands-on experience in troubleshooting, monitoring, and supporting SAP Datasphere, Databricks, and related data integration tools, combined with strong problem-solving skills and a customer-first mindset.
Key Responsibilities
Incident Management & Resolution
- Provide L1/L2 support for SAP Datasphere and Databricks environments, ensuring timely resolution of incidents and service requests.
- Monitor data pipelines, jobs, and integrations for failures or performance issues.
- Troubleshoot connectivity, configuration, and data ingestion problems across SAP and Databricks platforms.
- Perform root cause analysis and implement preventive measures for recurring issues.
Operational Excellence
- Maintain and update SOPs for incident handling, escalation, and resolution.
- Ensure adherence to SLAs and KPIs for ticket resolution and system uptime.
- Collaborate with Data/SAP engineering teams for complex issues and permanent fixes.
Required Qualifications & Skills
- 25 years of experience in technical support or application support roles.
- Hands-on experience with:
- SAP Datasphere (data modeling, integration, connectivity troubleshooting)
- Databricks (cluster management, job monitoring, performance tuning)
- Familiarity with Microsoft Azure services (Data Factory, Storage) and Power BI is a plus.
- Strong analytical and problem-solving skills with attention to detail.
- Experience with ITIL practices and ticketing tools (ServiceNow, Jira).
- Excellent communication skills for global stakeholder interaction.
Preferred Certifications
- SAP Datasphere or SAP Analytics certifications.
- Databricks Certified Associate or Professional.
- ITIL Foundation.
Interested folks can apply on the job or Directly share their resumes on [Confidential Information]
